based on 4810 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Possibly the neatest bike shop I've ever visited. Excellent service!
Friendly staff, and great service. Recommended!
Great service, super helpful stuff and one of the best cappuccino in miles!
Great service department. Courteous and knowledgeable staff.
Reasonably priced and friendly service.
Customer support the knowledge you get and the good vibe
Awesome people!
The folks at Bike Lane make it real easy to drop off my bike for repairs. I've taken my bike here several times over the years and they keep it working like new.
Great customer service. Very knowledgeable staff.
I like that it’s close to home and that I can take my bikes. Sometimes it’s a quick fix that I can wait a bit for it, and I really appreciate that. Other times it’s a bit longer like a week, and that’s fine. I understand somethings take more time. I’m just glad to have a nice bike shop near by that will fix things for us. Great service!
The sales person was very helpful in finding a helmet that fit my grandson’s (oversized) head. He knew exactly what kind of helmet would fit him best, and spent all the time we needed. He also was most gracious and accommodating when I realized I had left my billfold at home! Thank you so much.
Great customer service!
After visiting several bike shops in the Loudoun/Fairfax Co area, The Bike Lane provided the best vibe and customer experience, hands down. Adam Reel and Ben (I think I was Ben's first customer on his first day on the job!) were fantastic - they took time on a typically busy but rainy Sunday to patiently educate me on different types of bikes, sizing/fitting, and getting me on the RIGHT bike with NO pressure or up-sell. In the end, I fell in love with and purchased the Trek Checkpoint ALR 4 in Lavender Haze, kitted out for touring. Adam worked diligently in arriving at a very fair price and was also gracious in sharing his considerable knowledge, experience and advice for riding the type of trails that I aspire toward, such as the C&O/GAP. Of note, another Trek dealership closer to home offered to match the price for the same bike, but the stellar service I received from Adam won me over. Well done to Adam and Ben and the entire Bike Lane team!
Friendly staff, attentive, helped look in their inventory to meet my budget on a bike replacement. Entire process took 25 minutes, they looked over the bike before handing it over.
Great staff and very friendly. I had a flat tire and they fixed it while I waited so I could finish my ride home. So great to have an awesome neighborhood bike shop!
Great people!
Friendly & helpful
Great service. Great people.
Rented a spectacular bike and the staff could not have been nicer or more helpful.
Always friendly and helpful! Great selection and prices
I had a mountain bike in for shock servicing. The knowledge and customer service was great and the shop was in frequent communication with me about the progress.
Knowledgeable and efficient tech support.
This is a great bike shop just steps from the W&OD trail. The people are friendly, knowlegable, and know how to show you the perferct bike for how you want to ride. Great sales and service folks who want you to have as much fun on a bike as they do. They will patiently help you sort through the wide selection for your perfect ride. And, they have a very nice cafe/bar for you to relax and ponder all the accessories for your new bike.
The people who work there are all very friendly and helpful. They are knowledgeable and made me feel comfortable.
Great service, very professional and willing to educate bikers
Carry more varieties of bikes at different price pts. I found the bikes to be very expensive and might hesitate to recommend your shop to a friend because of it. Other than that, I love the store, lounge, coffee, outdoor sitting, and overall vibe.
High level of technical knowledge, friendly and positive attitude, and very good communication about when items would be ready.
Staff was very friendly and helpful
Fast and courteous
New to town and looking for a reliable bike shop, I chose this place after a solid recommendation from a teammate—and I couldn’t be happier. Roberto from the service team went above and beyond during what turned into a pretty extensive service for my bike. He, along with the rest of the team, took the time to listen, explain everything clearly, and made sure I was fully informed throughout the process. The level of care and professionalism was impressive. I’ll definitely be back for routine services, upgrades, and anything else I need for my cycling setup. Highly recommend!