based on 4844 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
whole experience was a 10/10. GREAT shop, GREAT advice
pleasant experience, done before i expected, reasonable price.
I purchased a TREK Domane SL5 from The Bike Lane and have always experienced great service. Recently, I had the bike serviced for Spring and just discovered a rear light that I forgot to remove before delivering it for service is missing. It is a 3 light Trek Flare R Metro unit that I bought from REI that I hope I can get back. Thanks.
The service at bike lane was excellent and very personalized
My son and I got a great deal on a pair of bike rentals and access to the trail was easy.
The Cafe offered great refreshments afterwards.
Definitely a plus after a great day of biking in Virginia !!!
Awesome people. Awesome service
Friendly, professional, patient, smiling, ... an all-aroung good vibe being there.
Roberto was so helpful and knew his stuff. He was great at getting me geared up with bike shoes.
Excellent service with knowledgeable and friendly staff! Thanks!
People were super helpful
Thanks
Thank you for fixing my flat tire! I liked the friendliness and welcoming vibe of the place. Also, thank you for taking the time to explain how it's not a bad idea to upgrade my tires! I will definitely be back to do so!
Good products and service.
Quality of product, customer service - both excellent.
Prompt, thorough, and considerate service!
Fantastic customer service
Really appreciated staff personal attention to details and friendly services. Everyone strived to address all questions, research best options, and provide good advice. Thank you for your great services!
The staff.
The kid that helped me didn’t know additional insight - I could have ordered it online for the same level of support and mediocre knowledge. Sorry - I’m sure it’s just a part time job for the kid. These days, a differentiator for going to a shop is for insight and support.
Quick, knowledgeable, convenient, good price, friendly
Knowledge and community
Thanks to the shop for helping me find the right parts for my bike!
Always helpful and lend knowledgable advice . Not pushy in trying to sell products . Great beer and coffee,too. What’s not to like ?!
Customer service is outstanding!! 💗
Tom gave courteous and quality service
Great folks. Explain what is going on with maintenance and did not try to upsell more expensive package.
Mark was great reviewing all the garments and their features.
Extremely knowledgeable technicians, friendly employees and yummy beer.
Friendly staff. Fast service.
Super knowledgeable staff and a fun friendly environment!
Great service! Went in to get my chain replaced and Boom it was done! Also provided adjustments to bike as needed.
Everyone there is super friendly, knowledgeable, and helpful!
The customer service was awesome. Nice product selection and vibe. But the customer service was absolutely great!