based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Marc and the team are amazing!
Very pricey for just a couple of items. I could get the same items for half the price at REI
Friendly, funny, knowledgeable, and supportive staff! Thank you!!
Love Bike Lane. Great shop and service. Beer is great too. Very happy.
You had the parts I needed on hand and at a competitive price. Service was friendly and professional.
Excellent bike and service. My daughter loved it, thank you! 🙏🏽
The personal attention was great! The salesman spoke knowledgeably about the product at and showed me exactly how it worked. He didn’t go straight for the most expensive item on the shelf since I told him I was only a casual cyclist (or maybe he could just tell 😎). 2nd man at the registered followed up by making sure the straps were well adjusted once I had the helmet on. Great service!
Great product selection and friendly/knowledgeable staff!
Richard, in the shop, set me up with all the parts to rebuild the drive train of my '19 Fuel EX 8. After 4000 miles, it was time. We converted it from SRAM GX Eagle to Shimano XT. Every part went together perfectly.
You listened to what I needed and provided me with what I believe will be the perfect bike packing set up.The comfortable Trek Checkpoint SL5
very expensive for a tire problem. The cost for the tube was less than 20$, and the labor was 50! that is widely expensive
My bike was kept for 8 weeks because they failed to see my email reply regarding my work order. In that same email, I said not to get new pedals, and they installed new pedals anyway and threw away my old ones. Beyond disappointed.
I had a flat tire on the bike path. Got a new tube installed at your shop. Disappointed at the $40 charge for installing the $13 tube. Normally $20 is charged.
Likely to buy a new bike soon.
Great staff who know their stuff and will take time to explain it to you.
Friendly and welcoming shop
Great staff!!
Excellent product and service
Great bikes and accessories with excellent staff.
The staff really listens. I always get good advice.
Needed to return to store to pick up charger mount that was not included in unboxed charger provided with e-bike.
Requested accessories not available at store.
E-bike computer did not change modes every time switch was depressed (intermittent issues switching between modes). Store salesman indicated it was working ok and did not offer additional checkout.
Will need to contact OEM as operating manuals and warranty documentation were not provided with e-bike. Warranty explanation from store salesman was unclear.
Unable to locate e-bike computer documents on OEM web site.
Exceptional service on my mountain bike. Work was done ahead of schedule.
Great service! Very nice mechanics!
I'm a fan of the products but the friendliness and knowledge of the staff is where Bike Lane shines. It makes it a place I have started to seek out every weekend.
knowledgeable staff, very helpful
great quality and outstanding team to support us!
Very friendly and community oriented!
You carry quality products and I appreciate the friendly staff.
Everyone is so welcoming and helpful. My wife and I were shopping for e-bikes and wanted to buy them from a shop rather than online. We met Adam first and he showed us the options and let us test ride a few. There was absolutely no hard sell. We came back a week later and Marc help us with the purchase. Again, the vibe was very relaxed. The next Saturday we picked up the bikes, Marc went over the operation and we rode them home. We love the comfort of knowing that if anything happens or we need help in any way, The Bike Lane is there to help. Just great service! Oh yeah and the beer!
Great sales team, awesome bikes, and delicious beer, all around great experience.