based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, knowledgeable, happy to be there! Thanks for your service!
Excellent service and repairs
This is my go-to bike shop. The folks that work there are extremely helpful on just about anything bicycle. Not open on Monday (not a problem, just a warning). This place is the model of knowledge is power.
Always knowledgeable, honest, passionate and caring.
Sales rep was very understanding of our needs, very friendly, and explained what he thought best for us. I felt like I made an informed decision.
Friendly, expert service. The bike tune ups were completed before expected delivery date. Thank you!
They typically handle quick repairs on the spot while I wait. They also usually have whatever accessory I'm looking for. Very polite and pleasant staff. Conveniently located right off the WO&D trail.
So friendly and knowledgeable! Someone is always willing to help
The staff is always very nice, helpful, and knowledgeable.
Great selection of bikes, awesome beer, cool vibes
1. Great service. Zen! I asked for a last minute adjustment, no problem.
2. Everyone is great--knowledgable, caring, enthusiastic!
3. Need better selection of shorts--no 34s and had to buy weird color 36 when my old shorts bit the dust.
Love you guys!
Experienced mechanics! Thru totally took care of my gravel bike.
Bike shop that cares about not just bikes, but people and community. The Bike Lane is the best bike shop(and coffee shop and bar) in the area. 10/10 would recommend. Todd, Richard, Ward, love all these guys.
Excellent services and products. It is my neighborhood store. Staff are friendly and customer focused.
Great service from Bill
Still the best, for bikes, parts, fit and service!
Phenomenal customer service. Knowledgeable Staff. Great selection of gear and accessories. Great beer and coffee!
Great selection of quality merchandise, a professional staff that caters to all levels of the bike world and don’t try to up sell you. An excellent experience purchasing our first e-bikes.
People, and employees, make everything happen and they were amazing!!!
Great customer service!
Todd is a great business owner and takes the necessary time with each customer. This was my fourth bike purchase from The Bike Lane and it was super easy. Todd gave me a great price on a trade in bike and honored Trek's sale price on the website for the new bike. I didn't need any special assistance, so I was in and out with the closeout bike I came for in 23 minutes. I highly recommend The Bike Lane! Mike R.
Techs are Always friendly, knowledgeable and willing to help.
Quick response time. Clearly defined time it would take.
Friendly, helpful, welcoming
Great customer service
They have great bikes good prices but the most important part for me is the customer service oriented people that all of them have. Its a pleasure to buy things at the store.
Richard took my 4 bikes for the yearly tuneup and even though there was a lengthy backlog of bikes needing service, he took care of me in 20 minutes. This is normal from the years I’ve been a happy customer at The Bike Lane, their customer service is great.
Super friendly and helpful team at The Bike Lane!
I am always treated so well each time I go. Tom, Richard, and Derrick are excellent in service, and Mark is great at the front of the house. The brewery is just a bonus. Keep up the good work.
Great staff and friendly owner.