based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality customer service. Very patient and very attentive to all of the questions we had as first time e-Bike owners.
The Bike Lane Team provides professional services with a personal touch. Hands on, friendly and informative. Prompt responses when needing help with anything bike related. Owner is present on site. I highly recommend this store and even travel to have their hands on my bike.
Beautiful Life Coaching
Everything! I feel like I get expert advice on products and services, without being upsold on things I don't need. One reason for this is that the Bike Lane staff takes the time to listen, ask questions and then provide recommendations and/or options along with explanations and details. For example, when I first went into Bike Lane 3 years ago, I wanted to fix up a bike that a friend gave me. I hadn't ridden a bike in many years and I was SO intimidated walking into a bike store. Tom asked me questions and I quickly felt at ease. He discussed pros and cons of fixing the old bike and buying a new one. So I took a new one out for a test ride. I absolutely loved it! I didn't want to try any other bikes and I certainly didn't want to fix the old one. That may sound like an upsell, but I believe I got the perfect bike for me. Tom said something like "I can fix your bike or sell you a cheaper bike, but you're probably going to want to upgrade to a nicer bike in 1-3 years. I'd rather sell you a bike you're going to love in 5 years." 3 years later - I still love my bike. I ride more than I ever thought I would, because it's so fun and I love my bike! One more thing worth mentioning: Tom gave me so much valuable advice that had nothing to do with buying anything - like try the Strava app (free), what to wear (or not wear), where to ride, riding groups to join, etc. I'm so happy every time I go into Bike Lane because everyone there is so nice and welcoming!
Bottom line: I recommend Bike Lane to everyone (who'll listen!) because of their exceptional customer service.
Great shop, great team
Amazingly friendly, efficient and professional service. Anthony was so kind and helpful!!
quick, friendly, and there is beer.
Very competent
The staff are personable and knowledgeable. The bike service was turned around faster than estimated.
The staff was very nice and helpful.
Very knowledgeable about your products. Very honest.
Excellent service and friendly staff.
Personable service. Straight forward on the tune-up/repair costs for my two bikes. Allowed me to make a swift decision on moving forward with repairs or not etc.
Quick repair, and very good beer
Great team with reliable service. Whenever there is a problem with my bike this is the first place I go
It is the second time that I reserve a bike on the website and when I come to take it, it's not available and they gave me another one (downgrade of course) without any compensation.
Staff responds quickly to product questions. Good prices. Fast, free shipping. Products look and function as described.
Place rocks. Ive walked in for service a few times and always had excellent service. Plus, theres beer!
Great variety of products, well-knowledgable staff, GREAT BEER!!
I’d like to see more deals advertised, not just bikes, get those residual repeat bike customers back in there for tubes, gloves, services?
Love going there!
Hands down the best bike shop in the area!
Great staff and great environment. We were well taken care of.
Top of the line supplies. Great customer service. Professional attention to guest needs.
Everybody was SO kind, not pushing for a sale, wanted to educate, and were just really cool all around.
I made the decision to purchase a nice bike for myself and am having fun learning to ride again.
I have been to several shops in various Northern Virginia cities and towns and felt very out of place. The crew at The Bike Lane are exceptional.
I am thrilled to see the enthusiasm in all the workers at The Bike Lane. Everyone seems to be committed at the highest level to their job and being helpful to their customers.
Excellent customer service and trade craftsmanship.
Everyone was very helpful and nice, quick service for my kids Woom bike.
Great customer service
Brought my daughter's bike in for some maintenance under a time crunch. Even though they were super busy they got it done very quickly. Very friendly staff, helpful. Reasonable priced and just a cool place for bike nerds to hang out and feel welcome. I'll definitely return.
Bike shop staff are fantastic. Multiple times they have bailed me out when I break something right before a race or trip. Pricing seems very fair and greatly appreciate their sponsorship of local events and the SMores ride.
Knowledgeable staff (Mark and Richard)
Good communications by email (Todd and Richard)
You feel like you are personally invested in by the team who listen and recommend, not direct and sell.
I'm impressed with the workmanship and support from the tech team (Richard and co.)
Awesome coffee - Beers are a bonus!
Excellent service with very friendly and helpful staff