based on 4844 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly people
Friendly, helpful, knowledgeable service!
Well-stocked for parts; professional and knowledgeable staff, always willing to help.
The best staff in NOVA
Everyone who works at The Bike Lane has been accommodating and patient with me, who is someone who hasn’t ridden a bike in a number of years and has a bunch of physical limitations. As a nontraditional aspiring athlete I appreciate that so much. Riding my bike used to bring me so much piece of a few years ago, before the pandemic, when I got into a car accident. So I stopped. Slowly, but surely, i’m getting myself back in the saddle, and everybody at The Bike Lane has been kind and encouraging. They hooked me up with the right bike, and they’ve patiently explained to me how to work the new machine and the rack I bought to carry it. If you’ve wanted to get back on a bike, but don’t know where to start, I highly recommend you give The Bike Lane a visit.
I like that the staff are knowledgeable, friendly, and aren’t looking to make a quick sale. Makes me buy more!
I've been here repeatedly and have had mixed results (mostly related to a bike I've had worked on there - a 1994 Trek Single Track 930).
While I haven't specified that I'd like my parts returned - the only time a part was voluntarily returned to me was when it was broken. The parts team has kept spacers, a stem, a wheel, and a fork. All either in good/new condition or something that could be repaired in the case of the wheel. My opinion is that it should be default to return good/new parts to the customer, or at least offer. I assume some level of responsibility for not specifying that I would like the things I paid for and own returned to me.
In addition - when I knew less about my bike, the parts team sold me a non-machined sidewall wheel for a bike that uses v-brakes. The noise this combination makes is so offensive that I choose not to use my rear brake anymore. I would have appreciated being told that a rim brake typically uses MSW wheels, and given the option to use a NMSW wheel if I chose to accept parts that weren't designed with my bikes components in mind.
I didn't find out until I did my own research later that a MSW rim is standard for a bike with rim brakes.
On my most recent visit, I brought my bike into the shop on 3/4 for work, which was completed
on 3/6. I was never notified that the work was completed, I searched through my email and confirmed there was no communication - I ended up calling the shop to check myself on 3/19. (I have been contacted before upon the completion of work and can reference multiple previous emails).
When I picked up the bike and checked out on 3/19, the team emailed me a receipt which arrived within 10 minutes. That confirms to me that I was never contacted to pick up my bike.
On the plus side, regardless of bike, the team has been willing to make small quick adjustments for free.
Great, fast service as always. Popped in for a quick chain replacement and could. It have been happier with the experience!
Friendly staff
Thorough knowledge of a multitude of cycling projects products and their ability to provide solutions customized to individual needs!
great quick service in the repair shop and knowledgeable sales team
Friendly and welcoming staff!
I was able to visit the store without an appointment and the service tech helped me immediately, made good recommendations and serviced my bike all in less than 30 minutes. They were more knowledgeable than the Trek store local to my home and I would choose them again without hesitation.
We could not have had a better experience. My daughter came with an idea of what bike she wanted, Todd did a great job of showing her a better fit for her size that would last her longer. He was a great balance of hands-on and hands off as she explored her new bike and got comfortable with something larger than she expected to be riding. This kind of expertise is the reason we chose an LBS instead of a corporate store, and you really delivered.
Friendly and knowledgeable staff.
Great follow up service
great local bike shop with fantastic service and great beer!
Always high quality products with best in class service
Friendly and great service. Booked a last minute rental on a Yeti. It was ready when I arrived with all the suspension set up. The bike was in great shape and rode awesome. A major plus is being right next to the Lake Fairfax trail system. Would definitely use them again.
Your website is really good, it is informative and interactive. The help in the store is over the top. Very friendly and not pushy for a sale.
Friendly staff, quality goods and beer, great service, good vibe, DOGS, FOOD TRUCKS
Great service when purchasing and picking up bike
Customer service is by far the best I have ever experienced. I live in Jacksonville Florida but was in town due to work when I stopped in the shop. I will be doing ALL my purchases from now on with The Bike Lane via their website.
The worker who helped me (I believe his name was Todd?) was friendly and helpful. He introduced himself and welcomed me
Very friendly and knowledgable staff!
The BL staff is friendly, responsive, and definitely customer service oriented. The shop is very well equipped (bikes, accessories, and beer and coffee!) and prices appear quite reasonable. Love the vibe and would highly recommend....
Danny D
Great service. Great attitude.
I had a disk brake problem. So glad that Richard was able to resolve it right away. Service prices were very reasonable. Thanks guys
Love the service and the communication.
Great mechanics.
Often willing to make small fixes while you wait.
My kid are aged out for things like sMOREs but I"m a big MORE/IMBA supporter and happy to see the involvement there.
Friendly competent staff and technicians