The Bike Lane

Average rating: 9.6 out of 10 based on 4909 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 26, 2023 — Rated 10 out of 10 by Marcus Carpenter The Bike Lane - Reston
What do you like about our products and services?

Bike tune-up service was fantastic and timely!

Report a concern   January 26, 2023 — Rated 10 out of 10 by James Stroud The Bike Lane - Reston
What do you like about our products and services?

A very knowledgeable staff very good prices, and a very good selection. This is my primary Bike Shop.

Report a concern   January 24, 2023 — Rated 10 out of 10 by A.S. The Bike Lane - Reston
What do you like about our products and services?

Excellent, knowledgeable and friendly staff! Love the products! Overall amazing buying experience!

Report a concern   January 22, 2023 — Rated 10 out of 10 by R.T. The Bike Lane - Reston
What do you like about our products and services?

A multi decade customer. NEVER disappointed.
Thanks for taking care of me.

Report a concern   January 21, 2023 — Rated 9 out of 10 by Nancy Woodward The Bike Lane - Reston
What do you like about our products and services?

Had a bike tuneup with my Orbea. Store caters to Trek bikes. Which is okay if I ever need anything for my other bike!
So far so good.

Report a concern   January 21, 2023 — Rated 10 out of 10 by B.K. The Bike Lane - Reston
What do you like about our products and services?

Very professional and personal service

Report a concern   January 21, 2023 — Rated 10 out of 10 by M.G. The Bike Lane - Reston
What do you like about our products and services?

Great customer service

Report a concern   January 21, 2023 — Rated 3 out of 10 by A.B. The Bike Lane - Reston
How did we disappoint you and what can we do to make things right?

The chain cleaning product I was looking for wasn’t in stock and it didn’t appear to be available in your store anymore. I bought a spray instead which I think is more expensive.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Siusan Boyd The Bike Lane - Reston
What do you like about our products and services?

Great customer service

Report a concern   January 20, 2023 — Rated 10 out of 10 by N.T. The Bike Lane - Reston
What do you like about our products and services?

Great customer service

Report a concern   January 19, 2023 — Rated 9 out of 10 by E.R. The Bike Lane - Reston
What do you like about our products and services?

Service on my bike was top quality.

Report a concern   January 19, 2023 — Rated 10 out of 10 by Todd Fehd The Bike Lane - Reston
What do you like about our products and services?

Convenient location, friendly & knowledgeable staff.

Report a concern   January 19, 2023 — Rated 10 out of 10 by Christian Quinn The Bike Lane - Reston
What do you like about our products and services?

Mechanics are super skilled, sales reps are super knowledgeable and friendly and the beer is always delicious!

Report a concern   January 17, 2023 — Rated 10 out of 10 by D.P. The Bike Lane - Reston
What do you like about our products and services?

Professsional, knowledgeable, one stop shopping, maintenance,/repairs right on site. Customer service, kind, friendly. Not pushy

Report a concern   January 17, 2023 — Rated 10 out of 10 by Nicole Moress The Bike Lane - Reston
What do you like about our products and services?

Customer Service was amazing and a very knowledgeable staff.

Report a concern   January 16, 2023 — Rated 10 out of 10 by P.M. The Bike Lane - Reston
What do you like about our products and services?

I LOVED the sales guy. He was so friendly and helpful and was buying whatever he was selling! So knowledgeable, great experience!

Report a concern   January 15, 2023 — Rated 10 out of 10 by John Butler The Bike Lane - Reston
What do you like about our products and services?

The shop’s immediate and person response to my issues that had to be addressed same day, due to pending out of state travel. Thank you!

Report a concern   January 15, 2023 — Rated 10 out of 10 by B.B. The Bike Lane - Reston
What do you like about our products and services?

Everything. You complete me, Bike Lane.

Report a concern   January 14, 2023 — Rated 10 out of 10 by F.A. The Bike Lane - Reston
What do you like about our products and services?

Everyone was so friendly and personable.
Michelle is so knowledgeable and I’ll definitely come back to see her if I have another issue or need a tuneup!

Report a concern   January 13, 2023 — Rated 10 out of 10 by Gregory Bain The Bike Lane - Reston
What do you like about our products and services?

I dropped of two bikes for the winter tune-up special. They were both done very quickly, everything on the bike seems to be working well, and I wasn't sold more than I needed for each bike. Everyone I came in contact with was very friendly and professional. Plus, you have beer, coffee, and beautiful bikes.

Report a concern   January 12, 2023 — Rated 10 out of 10 by John Bailey The Bike Lane - Reston
What do you like about our products and services?

Always great service, support and products. Beer is good too!

Report a concern   January 12, 2023 — Rated 10 out of 10 by Ed Shapiro The Bike Lane - Reston
What do you like about our products and services?

always a great experience dealing with Bike Lane

Report a concern   January 12, 2023 — Rated 10 out of 10 by D.C. The Bike Lane - Reston
What do you like about our products and services?

Everyone in the shop is always very helpful.

Report a concern   January 12, 2023 — Rated 10 out of 10 by M.K. The Bike Lane - Reston
What do you like about our products and services?

Great service. Personalized care. Great bikes and products.

Report a concern   January 9, 2023 — Rated 10 out of 10 by Albert Bartels The Bike Lane - Reston
What do you like about our products and services?

Great service and staff.

Report a concern   January 9, 2023 — Rated 10 out of 10 by W.M. The Bike Lane - Reston
What do you like about our products and services?

Very friendly.

Report a concern   January 9, 2023 — Rated 10 out of 10 by P.H. The Bike Lane - Reston
What do you like about our products and services?

Folks working there are awesome!

Report a concern   January 8, 2023 — Rated 10 out of 10 by Chen Wang The Bike Lane - Reston
What do you like about our products and services?

Excellent service! Will definitely recommend to friends/co-workers!

Report a concern   January 8, 2023 — Rated 10 out of 10 by Luis Reyes The Bike Lane - Reston
What do you like about our products and services?

Awesome place for everything shopping service!!!!!!!

Report a concern   January 8, 2023 — Rated 10 out of 10 by D.H. The Bike Lane - Reston
What do you like about our products and services?

The options and the service is awesome. The brewery and cafe are awesome too.


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