based on 4909 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service!
Todd and Tom always make me feel like I’m a VIP customer and I consider them friends! Thanks for getting my kiddos bike ready for his birthday.
Honest and solid service for repairs / tune ups!! They always do me right.
Great, personalized, and extremely knowledgeable staff!
Helpful and friendly staff!
Complete bike store, bikes, accessories, clothing and beer! What else do you need!
great team working at bikelane
Derrick Mayberry is the best hire you've ever made. Give him a raise!
Excellent advice, friendly staff.
The only bike shop I get excited to go to! Everything is First Class and has soo much soul.
I brought two stuck mountain bike tires that I could not remove. Tom was extremely helpful and professional in removing the tires. I have been into the Bike Lane in Reston multiple times. Each time the people are friendly and helpful despite the requests that I have made. Bike Lane is a great bike shop and I will be back. Thanks very much for all your help.
Selection, enough but not overwhelming.
Friendly welcoming staff
The Bike Lane seems honest and trustworthy. They have done nice work on my repairs. The maintenance class I took was informative and useful. I love stopping in for a coffee and talking bikes.
Very happy with trek bikes. Service at this bike lane is outstanding both in the mechanics shop and among the sales staff. Everyone is knowledgeable and takes time to answer questions and ensure customer satisfaction.
The entire staff and store vibe is incredible. Michelle went out of her way to ensure my bike got the TLC it needed and Marc was extremely knowledgeable and patient with me as he helped me navigate all the nuances of my next bike purchase. Just feels like home every time you walk in the door.
Great inventory, great prices. Staff was very helpful, no sales pressure. Test ride was given and purchased my new rail that day. I highly recommend Bike lane to all my friends and customers from my business. I will be back for accessories and a beer!
You’re so knowledgeable and friendly. Love shopping with you and getting maintenance done.
Service
It is always great to shop in the Bike Lane. High quality products, good prices and great people. Thanks!!
Excellent Mechanic & Service!
BL does what it says it will.
All employees friendly, accommodating.
Many employees seem to know everything re bikes!
Staff is so personal and in-tuned with your wants and needs. You never feel pressured shopping there. Staff is so knowledgeable about the sport and goes above and beyond to meet your needs. Always leave there wanting to do awesome things!
The Best ever!!!!
Great service and friendly staff. Love this place
Great service, people and beer!
Friendly staff
Great service!
I liked that the person I checked in with noted the trip I was going on and told the tech the purpose of the maintenance
Nothing overly disappointing but the high brow, super racer, expert bike clientele, culture click was a bit much. Felt judged the minute I walked in the door. And felt upsold. $200 for a spring tuneup. Fine. Then add on $15 to adjust the front derailer? $60 tires back and front? Walked out of the shop spending 1/4 of the new value of my 6 yr old bike on a simple tuneup. Was told the total would be mid $350s, walked out paying over $400. I suspect I’m not the target audience, which I get. I’ll be back before I race in the next Tour de France….
Friendly and helpful staff make a welcoming experience, and a great place to enjoy a pre ride cafe or post ride beer.