based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great sales folks that care about the fit of the bike. The mechanics are great too. Beer and food is also great.
I really like the helpful knowledgeable staff. They almost always have everything you need.
service was incredibly fast - got notification less than 2 hours after the bike was dropped off
Expertise in the shop; location on the W&OD trail; good citizen on the community
Best support ever selecting and ordering a seat post mounted rack and bag for my bike.
I love the bike lane. The entire crew is top notch!
Good customer service. Nice work in the maintenance of my bike.
excellent knowledgeable staff, and a pleasure to work with them.
Excellent place to go for bike items or beer!
Friendly services and quick completion; the Bike Lane installed the brakes on my son's bike when I couldn't get them to work.
I was told a repair would be $30. When I came to pay, it was $50. I am not sure I would have agreed to the work if I knew that was going to cost that much.
I knew almost nothing about e-bikes when I walked in the door, and the sales person was knowledgeable, patient, and extremely helpful. The bike has been perfect for my needs, and it's working great. I'll definitely be back for some food and gear soon!
I loved your shop and the great service. Unfortunately it’s a long drive (I used to go to the Old Keene Mill location quite often).
Very helpful staff. I felt confident in their expertise.
The Bike Lane is more than a local business, it is a community. The services are top notch professional. So happy to support a thriving bicycle business. Highly recommend.
Friendly environment and a great place for the bike community to hang out. Wonderful employees!
Very personal service
I was greeted by Tom, who encouraged me to try e-bike while I was looking for a hybrid. Since I was riding the bike after many years, he cheered me and answered all the questions I had. He also showed me different options that matched my choice in bikes and later also showed some good accessories. His encouragement and all the information shared, helped me get my bike right then! I look forward to attend some events being organized by the store and shop more as I get to buikd more endurance.
The professionalism of the staff members
Your repair technicians
Friendly, knowledgeable staff. Supportive of novice and/or recreational cyclists just as much as die-hard cyclists be it road, mountain, enduro, and/or downhill disciplines.
Great service and convenience.
Excellent and prompt customer service, always. This has been my consistent experience with The Bike Lane since the very beginning.
Everybody is awesome. :)
Friendly and knowledgeable as always. We love the Bike Lane!
Michelle was so helpful fixing my daughter’s bike after a crash and explaining all of the different options to us. Always such a pleasure working with you all!
Nice service! Knowledgeable staff members, and a lot of gear!
Good work, but repairs are slow - 19 days in my case. Need to work out delivery issues with UPS. Apparently the part needed to repair my bike was readily available but shop was not open when UPS attempted to deliver. I will continue to use bike lane if I'm not pressed for time.
Bike Lane staff hear you! They acknowledge your needs and fulfill them, all the while educating you.
I came in for a rear tire flat evaluation and new bike helmet. BL heard my need to maximize safety because lots of family members need me to come home from riding. Now, I have a helmet-lights combo that enhances my visibility to all drivers, even truckers. And, I’ve a lead on Garnin tech that’ll alert designated contacts in case of an incident. I ride along alot—this is appreciated information. Lastly, I needed a recommendation for a hitch bike carrier and got it.
BL made me feel taken care of. Thank you!!!
Very kind, helpful and patient staff.
1. Cursing when pointing out products to my 12 year old
2. Taking a long time more than 5min to checkout with a small cart.
Really glad the shop is there. Everyone is nice. Just a lack of customer service professionalism for this particular trip.