based on 4844 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer experience is so unique and superb, thanks for doing so many great things for the bikers community
Good work friendly staff. Quick turnaround
Took a little longer than expected to get a cashier to check us out. It was a little busy.
Service dept is outstanding. They are all knowledgeable and work quickly.
Staff very knowledgeable and friendly. Also have an on site brewery which is excellent
Tom was a great help.
The staff is amazing! I'm greeted immediately and amazed with their knowledge and expertise.
Friendly and helpful staff!
Friendly and knowledgeable staff. Plus no hassles if a problem arises.
Great selection and enthusiastic employees!
Convenient location and a one-stop shop for everything a rider could possibly need.
The people and the beer!
The shop staff is always friendly and there is a good vibe all around.
Knowledgeable and friendly staff. Good prices.
I know it’s a tough thing to request, but more space inside would be amazing!
Simply the best bike shop in Northern VA.
Derrick is the only guy I'd trust to true my wheels.
Employees are knowledgeable, helpful and focused on customer needs.
great selection of product, superb employees!!
The bike fitting was excellent. Very knowledgeable and cared a lot that the fit was perfect to reduce the chance of injury
Rich is great.
Brilliant advice from experts.
Employees are very knowledgable and don't talk down to the customer.
Your ship is right off the bike trail.
I like the overall culture at Bike Lane. It is extremely laid back and welcoming. Whether I'm stopping at the shop after a ride or coming in for work on my bike, I find the staff very friendly and eager to help with problems as they arise.
Work was clearly communicated
The people here are amazing. Very nice and super knowledgeable
Best service and professional and nice staff. Enjoyed the microbrew too. I will be back soon.
Professionalism and quality of service
Pick up process was simple and great. Staff was very helpful and it was a pleasure overall.
At Bike Lane I feel more like part of a family than a customer. Love this place!