based on 4846 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is very helpful!!
The staff is knowledgeable and always very friendly.
great staff, quick turnarounds on maintenance, appreciate the warmth
Great products and great service
The staff is friendly and knowledgeable.
Very helpful service allowed me to get just what I needed.
Great Atmosphere and excellent customer service.
Great products but even better staff.
Love you guys. Bill Hellwig is a legend. What can you say.
Ward is Awesome.
Blake brews the best beers around
Geniality, professionalism, quality of product, and great pub.
Price match guarantee, 5% back on purchases, lifetime minor tuneups on bikes purchased there.
I worked with Adam to purchase a bike and the necessary accessories. It's been a while and with the technology changes over the last few years I had a lot of questions. He went out of his way to help.
It was a pleasant experience and I'll definitely return.
Tom is an amazing person and technician. It’s a pleasure to do business with him. Thank You!
The products are of excellent quality and backed by the Bike Lane’s supportive staff.
Friendly, good selection, honest, and sincere.
The usual timely, honest service that I've gotten for years.
You guys are a little pricey but reliable for the Trek’s we own
As always, The Bike Lane delivers!!
Good mixture of product and knowledgeable people
It's a pleasure meeting with Richard he took care
2 of our Bicycles he when above and beyond taking
care what they need. Tom was very helpful and knowledgeable explaining about other Bicycle I
Would like to buy them he help me choosing a new helmet thanks for everything you guys help me definitely my bicycle store forever ❤️.
There's many places to order/buy products but with friendly cheerful staff, you want to support and buy from here! Bought my first pair of Bontrager road shoes on sale from here and not REI.
I got a basket for my Trek that wasn't on sale but the clerk gave the $20 discount on the coupon anyway! A very nice surprise! Thanks, Bike Lane!
Staff are excellent, have not had a bad experience at Bike Lane Reston, thanks!
always the best products available!
Super friendly group of people, great products available, and all-around great neighborhood location next to the bike trails (W&OD and Lake Fairfax) to chill with friends after or during a ride!
Excellent service. Mark took the time to explain things in simple terms without being condescending. I appreciate that very much. There’s also great coffee and beer! A win - win!
Professional and helpful.
The bike was done on time as promised at a reasonable price
Great selection of products at great prices. Excellent, friendly service.
This bike shop is great. Very helpful. They go beyond to make sure you are comfortable with all purchases. Highly recommend