based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
D-Money is the best in the DMV. When walking into the Bike Lane feels like your walking into your buddies basement from high school, thats the feeling I get !!!!!!!!!
Great service and excellent customer service.
Service was great and on time. Great first time experience.
Owen was super helpful and kind
Y’all are truly the best! Your staff are top notch, the products are high quality and at a good price, and the location is awesome! I live in DC and used a local shop to replace my bike tires and tubes, but the front tire was clicking after the installation, and the mechanic confessed he couldn’t figure out the problem after half an hour of adjusting. My bike is my method of commuting, and I couldn’t risk damage to the bike (Google troubleshooting didn’t help me). So I drove an hour out to Reston, and staff fixed the wheel in no more than 5 minutes!!! You are worth the drive, and I am very grateful for you! I’ll be taking the longer trip for any future bike needs. Thank you!
Provide a technician who can work on ebikes for both those which Bikelane sells and for which which Bikelane doesn't sell.
Great selection and the most helpful and knowledgeable team, great bike mechanics as well. Fantastic long term service!!
I LOVE having a high-quality, high-service, high-friendliness bike company nearby. I'm never going anywhere else in this area.
Usually the service is great but this time was an exception. Nobody was available to help size my kids helmet. He outgrew his old one and needed a new one. A staff members stood by and watched without assisting. Would have been nice for someone to confirm it actually fit correctly.
Knowledgeable caring staff with good follow through.
Great products - great service - Bill is the best! It’s
Service manager Richard very knowledgeable!
Great store. Great service.
Elliot was very helpful with the purchase.
The staff is friendly, knowledgeable and helpful.
Your service is great. I get great advice at The Bike Lane, even advice to buy something that is less expensive over something more expensive because the less expensive item is superior.
Always the best bike repair service
The service is always great but it's the friendly smiles and professionalism that I respect the most.
Knowledgeable staff.
Short wait. Friendly staff. Good advice.
Knowledgeable and friendly staff with good communication.
The people are fantastic, very helpful and kind. Carry quality products.
The Bike Trail associate (Owen) was very knowledgeable and was interested in assisting with my needs, not just selling a bike. Thank you!
Very responsive team. Rental bike was high quality.
Super helpful, great listeners, very knowledgeable
The staff is very helpful. And they had what I needed for my bike.
Great staff. Very friendly and knowledgeable!
The service is top notch, fast, friendly and fantastic. Thank you for all you do to support the biking community.
Great selection of beer and bikes, served and serviced with a smile.
Tom was very helpful as always!!