based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very helpful and friendly service
The service department is top notch, Always friendly, and has a quick turn around.
Was very welcoming
Staff was great.
Family owned, great service and great atmosphere at the cafe
Great service. All the crew are friendly. We feel like no stranger to them. Keep up the good work!
Friendly, informative,thorough
Friendly, knowledgeable and helpful staff, excellent product selection and location, and dedication to the cycling community.
Tom is the man!
Always friendly and helpful!
Friendly staff, great prices on bikes, accessories and repairs. Btw, the coffee and beer selections are awesome.
Everyone was friendly and professional, offering me advice and guidance. Mark was especially helpful and Demis made sure my beautifully refurbished bikes were ready to roll when we arrived on foot to ride them home. I would not hesitate to return for service and products in the future.
Excellent personalized, timely, friendly, customized service. Great with the details. An amazing bike store with amazing owners and friendly, knowledgable, helpful staff. Every. Single Time. Keep up the great work!!
Great products and, hands down, the best service. Love this LBS.
Friendly people work there. definitely l recommend this store
Jeff and the rest of the team were simply incredible and provided some of the best customer services I have ever gotten. Will def be coming back soon to buy more things. Thanks again!
Excellent customer service & they provide cost effective advice.
Friendly staff, quick service, super convenient location. Definitely recommend!
Great service - very customer oriented - made to feel welcomed and included.
Great work on tuning up my Trek FX 4! It is like a new bike now.
I have bought two bikes at the Bike Lane. That are professional and recommended the right bikes for me. I have my bikes serviced at the Bike Lane because they take care of them like they are their own. I will keep coming back for years to come.
My favorite bike shop! The Owners and their Team of professionals are very courteus, knowledgeable, caring, mind most of all Great at what they do👍🚴.
Friendly, informative, honest, knowledgeable
In the past I've encountered some pretty aggressive sales people. Stop the pressure sales!
The management and the employees of the Bike Lane are always there when you need help. They respond quickly and efficiently to any issues you have regarding your bike and gear.
Courtesy and knowledgeable sales staff and repair staff. Sales staff offers options rather than recommending one product.
Everyone was very nice and helpful.
Dimas was super friendly and patiently answered all my questions
Your team started off great as we came by to drop-off the bike for a tune-up on a Monday when you were closed, but one of your employees let us drop it off anyway. Great service! But it was downhill from there. We called back on Thursday morning to see if we could pick it up and were told it had not been worked on yet. Later Thursday we received an email invoice for ~$115 for the tune-up which said the work had been completed. A couple of hours later we received a call saying the work had not been done yet, but it was now $300+ and the bike would not be ready until the following Wednesday. I then came in Wednesday morning to pick it up and was told it was not done yet so I would need to come back.
After the initial great impression, everything else was poor - from communication to timeliness to completion of work.
Friendly and knowledgeable staff. Wide selection of quality bikes. A neighborhood business.