based on 4846 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff member who assisted us was pompous and somewhat rude. Although it is good to have someone with knowledge of bike and riding products, please take into consideration customer service skills.
Great team and very responsive!
Awesome customer service.
Very knowledgeable and proactive, helpful staff
Last week, I had a bicycle accident close to your place. I got unconscious and end up at Reston Hospital (I'm doing well today) On that day, some one took my bike to your store. Three days ago,I picked up my bike at your store, the damages on my bike were fixed and most important to me was that keeping my bike after my accident for few days and fixing the bike for free is something that I will always remember and appreciate the kindness you showed to me.
I sincerely thank you for all what you have done for me and and sure that you have done the same for other!
Blessings to you!
Antonio de la Torre
Great selection and service!
A customer since you opened your very first store.
Always found work on our bikes to be first class.
The down side -- you moved to Reston.
We miss you.
Owen was awesome. I did not intend to buy within 10 minutes, but Owen was able to answer all of my questions and the store had my exact size and setup ready. Going out for a 2 hour ride on it today!
Everyone at the bike lane is knowledgeable, friendly, and really cares about the customer. I have interacted with with almost everyone in the store and have received nothing but great customer service and support from everyone.
Prompt service and a caring attitude. The staff is always smiling and helpful.
I came in with an ebike that was making a noise and the brakes were soft.
A month and $500 later, its still making the noise but the brakes are okay.
I think the owner hates e-bikes. He recommended not to fix mine, warned against using or owning it and suggested I buy something else, but didn’t have an e-bike recommendation. It took so long to get it back, I decided on a new e-bike and then got an email saying my bike was ready.
I tried picking the bike up with my car but Owen said the handlebars wouldn’t fit in my trunk and it shouldn’t be done. In the past I’ve just turned the handlebars 90 degrees on the fork and it’ll fit. I know it isn’t perfect, but it’s the only vehicle I own.
I had to come back with a neighbor and his SUV.
Everyone is very helpful & you can tell they love what they do.
Love the location on W&OD so I can go for a ride as well as visit the shop.
Great customer service
both lead mechanic (wears hat) and owen have treated me like family. i have had bad experiences at others shop and so glad i found you guys. all the best Name removed
Great personnel, Fantastic and friendly sales staff. Very much appreciated
I recently had the pleasure of shopping at Bike Lane and was blown away by their exceptional customer service. These days, it's rare to find a company that truly goes above and beyond for their customers, but Bike Lane definitely delivers. Not only do they offer a wide selection of high-quality products, but their staff is friendly, knowledgeable, and always willing to help. I couldn't be happier with my experience at Bike Lane and would highly recommend them to anyone in search of great products and excellent customer service.
Great service!
Bike Lane is outstanding and I wouldn’t go anywhere else in NOVA. Adam and the sales team are the best. The service team is extremely helpful and take care of any repairs in a timely manner. Bill can help you out with any bike tips and training. The Bike Lane beer selection is great and provides a style of beer for everyone. If you stop by when Ward is pouring beer, it’s an extra bonus. He’s a local legend and can talk Beer & bikes all day long.
So my children surprised me for Mother's Day and planned out surprise visit to the Bike Lane, where my son from Tampa worked with Elliott to surprise me with a new bike. I had no idea but when I walked in I felt like they knew me. My son had paid for 6 beers (not al for me :) ) to enjoy while picking out a bike. The bartender could not have been more fun and made me They were so welcoming and friendly and made me feel so special. Great place!
1. Cursing when pointing out products to my 12 year old
2. Taking a long time more than 5min to checkout with a small cart.
Really glad the shop is there. Everyone is nice. Just a lack of customer service professionalism for this particular trip.
Great sales folks that care about the fit of the bike. The mechanics are great too. Beer and food is also great.
I really like the helpful knowledgeable staff. They almost always have everything you need.
service was incredibly fast - got notification less than 2 hours after the bike was dropped off
Expertise in the shop; location on the W&OD trail; good citizen on the community
Best support ever selecting and ordering a seat post mounted rack and bag for my bike.
I love the bike lane. The entire crew is top notch!
Good customer service. Nice work in the maintenance of my bike.
excellent knowledgeable staff, and a pleasure to work with them.
Excellent place to go for bike items or beer!
The staff!