based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bikes, coffee and beer... What else is there?
I liked that there were not too many products to choose from. It was not confusing. Very simply process.
The e-bikes are a BIG plus. Good, helpful service.
Better stock on hand of clothing accessories
Great vibe and great folks! I had a major overhaul completed and my bike was set up beautifully! Parts took awhile- not a surprise these days- however the quality of the rebuild and recommendation for new bits was perfect. I highly recommend this shop
Great store, good beer
The products and services @ the Bike Lane are very fine.
Great service
Friendly staff
Great customer service!!
Service and people are fantastic..parts (tires and tubes) inventory is short. But I understand that challenge. And Ward is the Man!!
Great service repairing broken wheel. Richard used my Bontrager carbon wheel warranty and got my wheel replaced under warranty. Then they performed a full tune up and some other minor service.
Friendly knowledgeable staff. Good inventory. Great location. Responsive service.
Trusted advice, deep knowledge and great repair service.
Qualified team answering all question and making intelligent recommandations the Best!!
Outstanding employees!
Friendly, fast service, reasonable prices. My favorite bike store!
Loved the care taken with my 3 year old grandson fitting him for this first bike helmet.
Products and services are the best. Staff is competent, nice, and helpful. The location is prime, near the many bike trails that crisscross Reston.
Always good service and the people are awesome
Immediate acknowledgment, friendly customer service, helpful advice.
Quick turn on a flat tire and lighting kit install. Professional service and at very fair prices by a friendly and very helpful staff. Thank you!
Great team of people to do business with!
I was able to order a hard to find item over the phone
Friendly and knowledgeable staff. Wide selection of quality bikes. A neighborhood business.
Very helpful and friendly service
The service department is top notch, Always friendly, and has a quick turn around.
Was very welcoming
Staff was great.
Tom quickly diagnosed and repaired my flat bike tire, helped me install an accessory, and provided some bike care maintenance tips. The service at The Bike Lane is fast and professional with very knowledgeable technicians and sales staff. I highly recommend purchasing your bike and accessories here - they stand behind their products! The beer is good too!