based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No pressure !!! Good product knowledge !! They are not satisfied until I’m 100% happy !!
My bike left in better shape than it came in !
Also they shared little technique nuggets with me
Great service!
48 hour turn around!
Great people to know in the bike business. Always very friendly and great advice. Go check out The Bike Lane for cool bikes, accessories, coffee and craft beer!
The service I received went above and beyond my expectations! My bike was repaired in a timely manner and the staff was extremely helpful in helping me size for a new bike.
I feel that their pricing is fair, especially bike tune ups. Everyone was nice and helpful there, and I love their coffee! It was my first visit there. The employees were very helpful. I like that they are a family-owned business. I like how I can enjoy a beer or a cup of coffee and sit outside. Nice concept!
Quick estimates of time and cost. I liked the ticket with a detailed cost breakdown when I dropped off my bike. Derrick was so good.
Very friendly service
The staff is helpful and personable. It's an easy place to get your gear and service.
Quick and convenient.
Always very friendly and lots of employees ready to help!
Friendly, efficient, knowledgeable and high quality products and service
Super friendly staff. Super nice bike path out front for riding. Good Beers. Good overall vibe.
Knowledgeable, friendly service and great craft beers. What could be better
Derek the mechanic was awesome. I stopped in due yo my own apprehension at installing a quick link on my bike that didn’t have one originally. A simple job I know, but I also know my track record of taking things apart, which I’m very good at, and then being stumped on the re-assembly. In order to learn I asked Derek if I could watch to learn. and he cheerfully said “yes”. He was yet another great representative of Bike Lane’s terrific service- from sales, to fitting to beer!
Thanks so much,
Alan
Friendly knowledgeable and patient
All staff = 5 star! Excellent customer service.
All products are great.
Fantastic shop!
Very knowledgeable, friendly staff.
Service is great but the prices are very high in comparison to other stores and online options.
Always helpful
Very helpful. Once I got someone, it was fairly quick and painless as I'm not the most knowledgeable person about bikes.
Very personable/professional staff and great beer!
Marc, Jeff and the entire team here are bosses. We can bring virtually any cycling related problems and they fix it, nail it, we are off!!!
Thanks guys for hooking us up with the best gear and the most incredible service!
Service, knowledge
What a great shop!! I have never met a more handsome and friendly mechanic. He smells terrific! Nathan had VERY big hands too!
Service is always fantastic and helpful - we always go out of our way to go to the Bike Lane even though there are closer bike shops to us because the people there are so helpful. Thank you!
Customer service
There's a buzz of activity anytime you go into The Bike Lane. It's a community. It's staffed with experts focused on serving the cycling community no matter whether you're a beginner or a speed racer. They strive to provide the best customer service while placing you in the bike most suited for your needs. I purchased my last two bikes from The Bike Lane and I'm sure my next one will come from there, too. Keep up the good work!
Quality of service was great but a little pricey.
Good people