based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Todd was extremely knowledgeable and helpful when purchasing a new bike for my son! We love the Bike Lane — customers for life!
Great food and drinks. Staff were super helpful and friendly.
The service and friendly staff that work there, they are always very nice and happy enviroment. My bike it is not cheap, I like the fact that the mechanics know what they are doing.
The customer service is fantastic.
Superb service by knowledgeable service technicians.
Professional staff, competent technicians, friendly service, follow through on commitments.
Excellent and friendly service.
I liked the quick turnaround time on recent tune up service. The staff also helped with an issue concerning a gift card. However, 2 days after my bike was serviced, the shop announced a special 30% discount on parts with tune up. I would have appreciated a heads up that a service special was in the works. I might have opted to wait for the special.
Staff are knowledgeable, helpful, and friendly. I found a nice and reasonably price bike there for my son, and the staff made sure it fit him properly.
Just the best bike shop in the entire area! What will be great is to increase the range of bike brands!
Amazing service!
Always a great experience
You guys are the best. Super knowledgeable, super friendly and super welcoming. Your customer service is the best!
Thank you for your wonderful assistance
Great location, very knowledgeable staff, fun store, and solid brands.
Mark did a great job with my shoe fitting.
Good crew!
Maintenance parts in stock and knowledgeable mechanics
Friendly service and outstanding techs!!
Friendly knowledgeable folks
You have a great friendly team.
I am so impressed by the customer service. I am a HS teacher who brought her student’s bike in having NO IDEA how expensive repairing a bike would be. From the start, Mark was extremely kind and encouraged me to bring the bike in. He glanced it over and filled the tires before I took it to the amazing Richard. I explained my tough situation and he was so generous. He made sure I was able to afford the repair and got it to me the same day. It was a stressful day at work and I could not have appreciated more the help I got from both amazing employees. This will be my family’s only bike shop from now on. Big bonus is the brewery too :)
Great service!
I deal with Richard, he is very knowledgeable and easy to work with.
Would highly recommend The Bike Lane because of him.
Bill was just great in so many ways: he exuded confidence and knowledge in fitting, he was friendly and conversational, and he was an excellent instructor in the various ways I could improve my riding, with the help of the adjustments he made. Bravo Bill!
Very knowledgeable staff always willing to help and also talk bike. Excellent bike brand mix and selection of all bike types. The beer is excellent, too!
The mechanic was very helpful, showed me a few things, and had a great attitude. I’ll bring my bike here for maintenance in the future
Nathan and the shop were incredible. Since my repair was handled through an insurance company, there were several delays and changes of plans. Nathan was flexible and understanding. I appreciate the patience and the solid work done on my bike.
Went in for a flat tire change and expected to have to leave it and pick it up later, maybe even later in the week. Pleasant surprise to see the tech immediately go to work on the repair and it was done in about 15 min. Great time saver.
The people here are very knowledgeable and can help me IU find exactly what you need.