based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
What a great store. Friendly staff, wonderful mechanics and they have great beer to boot! What more could you ask for!
You guys are simply the best! Of course, the work that you perform on my bikes is top notch, but everyone is welcoming and the vibe is just terrific.
The person helping me was AMAZING and made my experience happy and wonderful =]
Great support
You guys demonstrate that you care about me as a bike rider, not a customer with a ripe credit card. All your service employees address me like family, no matter what my abilities may be. I can think of at least one competitor who give me the impression that since I'm no cat II rider or top tier triathlete I am not worthy of their precious time. But not you guys. On the road there's an attitude we start together, we finish together, our only goal is to have the best experience we can. A bike store is a "want" store, a grocery store is a "need" store. I'll be at the coffee bar warming up from the cold outdoors and watch your staff engage with many customers. I get the impression you look at every person who walks in the door as a guest, not a customer.
the sale staff talked to me about how I ride and what bike fit for me in a way that accommodated what I was looking for. it made my purchase meaningful
Amazing team. Thanks for your commitment to the cycling community and providing outstanding service.
Excellent service in repairs and new parts. Friendly and competent staff all well versed in products, services and cycling.
Love Tbl. Staff knowledge, service, professionalism
Everyone in the shop is incredibly friendly, exceptionally knowledgeable, and great to talk to. Simply the best shop in the DMV.
Great staff beer and coffee. You guys have done it right
Great team very helpful, great mechanics, fantastic beer, coffee, I have been having lunch there after a good ride. The bike store!!!
Friendly
Love the fast and accurate service and repairs.
Excellent customer service from the bike service staff, cafe staff and the beer is fantastic!
Customer service is superb!
The friendliness of your staff and mechanics, the warm feeling that you get when you walk in the door.
The mechanics are very knowledgeable.
I went in for a bike fit for my new to 2015 Trek Madone 9.5
Bill the bike fitter was excellent in every way! His knowledge, experience and down to earth personality. Made it very easy to work with.
I really enjoyed my time and walked away with more knowledge.
Everybody I met or interacted with was very pleasant. I would definitely return and highly recommend Bike Lane Reston
Thanks Bill
Service is prompt and friendly. Products in store and on line offer high quality products at a reasonable price.
Expert service by a local company that takes part of the community. What’s not to like? I go to the Bike Lane for all my cycling needs and very often stop for a beer as I ride past on the W&OD.
Great staff who is helpful in selecting products and a service team that always delivers!
Everyone was helpful with our questions.
Just a terrific experience coming in for a fix on my crank set. Initially diagnosed as needing replacement, I quickly got a call that they were able to fix it without replacement. It’s the reason I wanted to come out to Reston from Annandale - the confidence that the repair would be done right and I wouldn’t be jerked around.
Everything. We have spent thousands of dollars at your store and wouldn’t go anywhere else. My husband exclusively commutes by car for 20 years and we get all his bikes and supplies at your store and are grateful for the kind people, excellent service and good prices.
You always have friendly and welcoming staff.
Always friendly, thorough & prompt
Your staff is awesome
Your mechanics are great--one guy I love is the derailleur whisperer!
Great work, great advice, great vibe.
Love this place and the people