based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great employees. Very knowledgeable and helpful.
Most friendly bike shop in the area; great beer too!
Really relaxed and low pressure sales experience.
Derrick always is quality! He researched my needs, gave me options, then helped me make the decision. The entire team is always upbeat & helpful
Quick turnaround on new tire install and always great service.
Attentive staff
Mark is awesome!! Me and a buddy showed up before opening and Mark was stoked to bring us in to get a few things for our ride in the rain. Awesome team and awesome service, as a former bike shop employee I was very pleased by Mark's gesture to open the doors for us. Acts like this is why I keep coming back, oh... and good beer too :)
I realized once I got home that I was overcharged for the services. I was told $100 (even at the register) but I have a charge for $125. I should have picked up on it at the place but I took the verbal cost as what the charge would be.
Efficient and fair pricing
Richard was great, helpful, and quick.
Great customer service, everyone is so attentive and knowledgeable.
Best overall bike shop around! Great mechs, the best fitter, great beer!
Awesome service. Great people.
Great service and support.
Richard goes above and beyond, providing great customer care!
Work is well done and the staff is friendly and helpful.
Great experience, thank you!
Great service from great people! Bottom bracket replacement on my road bike makes it feel brand new!
Everything!!!
Knowledgeable, professional staff
Always friendly and knowledgeable. High confidence in tech’s capabilities
great customer service , repairs and products.
We like the quality service and friendly people at The Bike Lane. I had some significant work done on my bike in 2023, and I received quality service. I hope that this store can increase its square footage space at this location. It is a very convenient location, but it is exceeding the capacity of its current store size. I also would like to see more bike product options (e.g., bike gloves, clothing, shoes, helmets).
After approving the work order by E-mail, I did not receive an E-mail with any feedback. While the work performed was exception, the communications on next steps and expected time frames was missing.
Over charged for a broken spoke!
Dropped off my bike to be repaired but no repair was done on it!
Very good quality of services and reasonable prices
Techs were very good. Made great fixes to our bikes. Quick service.
Good quality, friendly customer service 👍
Great customer service!
Customer service is impeccable.