based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All great!
Friendliness and professionalism of all staff.
Rental goes to purchase of bike. Staff is very helpful, positive and attentive. They work harder than any other company I've seen at creating a community. Glad I can support their success.
Staff was very friendly and helpful.
I came in to get a few odds and sods for my bike that I’m building and you had everything I needed. Super cool staff as well!
Very professional !!
clean modern shop. i also like the brewery cafe
Jeff and the guys at Bikelane are awesome! They make you feel welcome and walked me through the process of making sure I had the right bike, size, and settings. And afterwards, I enjoyed a home brewed ipa. Nice touch, Bikelane
The staff is so helpful and genuinely nice.
Quality workmanship. Knowledgeable staff. I trust them.
Helpful competent technicians.
Friendly, helpful staff. Good selection of bikes and accessories.
Great customer service! Fun environment.
Your staff is very friendly and accommodating, your techs are top shelf, and my friends and I love an after-ride beer at the shop!
Such a welcoming place. The service team, the coffee barista, sales folks and even the customers bring about a small town feel.
I brought my bike in to get the brake adjusted and they did just that - happy customer.
Everything. Clean precise knowledgeable and just nice folks
Friendly staff, good selection of products, terrific beer/coffee bar, great location right on the W&OD Trail. What's not to like!
The team was very honest and friendly. My tune up was straight forward and very quick.
Everything! Wonderful mechanics who will check out problem on the fly, bike-smart staff, great vibe.
I recommend you guys to everyone, and just did, yesterday.
Friendly staff, knowledgeable, nice atmosphere
Thanks for always being there!
Tom quickly diagnosed and repaired my flat bike tire, helped me install an accessory, and provided some bike care maintenance tips. The service at The Bike Lane is fast and professional with very knowledgeable technicians and sales staff. I highly recommend purchasing your bike and accessories here - they stand behind their products! The beer is good too!
Bikes, coffee and beer... What else is there?
I liked that there were not too many products to choose from. It was not confusing. Very simply process.
The e-bikes are a BIG plus. Good, helpful service.
Better stock on hand of clothing accessories
Great vibe and great folks! I had a major overhaul completed and my bike was set up beautifully! Parts took awhile- not a surprise these days- however the quality of the rebuild and recommendation for new bits was perfect. I highly recommend this shop
Great store, good beer
The products and services @ the Bike Lane are very fine.
My first time with The Bike Lane on a recommendation from friends and I must say it was a very good one. Upon my walk in with an old vintage bike I was met by a personable and professional fellow who listened to my story and what my wishes were for my treasured bike and led me to the service desk where several of the staff became very interested in my ride. They immediately took a look at it while I explained my wishes to bring it back to life and take it out on the road again. They made several recommendations. I never got the impression they were gouging me for money to get the work done and each member of the staff showed real appreciation for my ride. My bike was ready in just a few days and I was amazed at the way it felt when I put it to the test. Yes, it isn't new technology, but it sure felt good to give it new life. Thank you Bike Lane!