based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service! Friendly biking atmosphere
Reasonable prices excellent work
Friendly, knowledgeable, and the entire staff does not just want to sell you something. They want you to be happy and get what is best for you.
Excellent tune up. Bike has never operated better. Thank you for the great service.
Bike Lane had the bikes , helmets, locks, and information for a fun bike ride on the W & OD Rail Trail. Fast and Friendly service. Thank You!
Great service and friendly people. Fair pricing too!
Great service department. Super knowledgeable staff and always eager to help. Easy access to good road and mountain biking and of course great beer and coffee.
Great service!
Entire staff is friendly, knowledgeable and go out of their way to make you feel taken care of.
Customer Service is top notch!
I got the premium overhaul and needed to also get a bent tire valve changed out. That didn't happen but when I returned during a bike ride they changed it out in less than 10 minutes with no complaints but a very professional attitude. Thanks again to the Bike Lane my go to bike store for maintenance and new products.
being more open and transparent about what's included as benefits (i.e. how to fit the bike)
Friendly repair services
Good beer and coffee
Great customer service
Great service!
The courteous and knowledgeable staff and service with a smile đ
Amazing customer service. Easy process and I really appreciated the bike fitting before I left with the rental.
The customer service is great and so is the beer!
Great job, friendly staff, and just a generally awesome vibe.
The work you all do is always high quality and I know I can trust the shop with my bike.
Just love the service. You guys are super helpful, very friendly, and generous with your knowledge. I bought my Checkpoint from you last year and just bought a 16â pink Trek for my daughter. You set her up so well, she couldnât wait to get out of the store before riding.
Being located on the trail is a nice bonus. Serving Swingâs and your own beer (Klunker!) makes you peerless.
I live 30 mins away, but would not consider going to another LBS. Thanks!
Richard was awesome
Quick delivery of special-order parts, professional discussion on part choices, and fair price. Though lack of accessible small parts is a negative. (I know, I know, if/if some news reports are accurate. Still an inconvenience for 'law-abiding citizens'.
Got a flat on the W&OD, luckily only feet away from BL so walked in and the guys took care of it right away.
Very friendly staff. It feels like a connection to the bike community rather than a profit making machine that are pushing their brands.
They have what I need and are friendly and knowledgeable.
Great service, neat and tidy store, variety of excellent merch and awesome food & coffee!
Staff was very friendly and great spot to make a pit stop while on your ride! Will definitely be back.
Knowledgeable and helpful staff. Nice cafe and community.
A good place to take your bike to get work done .
the entire staff wants to make the customer experience as positive as possible. The atmosphere within the shop is fantastic. Thumbs up!
Elliot and Adam were both super helpful and knowledgeable in helping me get my first bike in years. Elliot listened to what was looking for and helped me food the right model at the right price, and Adam helped me get set up when it came in and recommended some helpful accessories. Very welcoming and friendly staff and looking forward to stopping by for coffee and a beer at my new local bike shop. Thanks Bike Lane!
Helpful staff and quality products!