based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love Tbl. Staff knowledge, service, professionalism
Everyone in the shop is incredibly friendly, exceptionally knowledgeable, and great to talk to. Simply the best shop in the DMV.
Great staff beer and coffee. You guys have done it right
Great team very helpful, great mechanics, fantastic beer, coffee, I have been having lunch there after a good ride. The bike store!!!
Friendly
Love the fast and accurate service and repairs.
Excellent customer service from the bike service staff, cafe staff and the beer is fantastic!
Customer service is superb!
The friendliness of your staff and mechanics, the warm feeling that you get when you walk in the door.
The mechanics are very knowledgeable.
I went in for a bike fit for my new to 2015 Trek Madone 9.5
Bill the bike fitter was excellent in every way! His knowledge, experience and down to earth personality. Made it very easy to work with.
I really enjoyed my time and walked away with more knowledge.
Everybody I met or interacted with was very pleasant. I would definitely return and highly recommend Bike Lane Reston
Thanks Bill
Service is prompt and friendly. Products in store and on line offer high quality products at a reasonable price.
Expert service by a local company that takes part of the community. What’s not to like? I go to the Bike Lane for all my cycling needs and very often stop for a beer as I ride past on the W&OD.
Great staff who is helpful in selecting products and a service team that always delivers!
Everyone was helpful with our questions.
Just a terrific experience coming in for a fix on my crank set. Initially diagnosed as needing replacement, I quickly got a call that they were able to fix it without replacement. It’s the reason I wanted to come out to Reston from Annandale - the confidence that the repair would be done right and I wouldn’t be jerked around.
Everything. We have spent thousands of dollars at your store and wouldn’t go anywhere else. My husband exclusively commutes by car for 20 years and we get all his bikes and supplies at your store and are grateful for the kind people, excellent service and good prices.
You always have friendly and welcoming staff.
Always friendly, thorough & prompt
Your staff is awesome
Your mechanics are great--one guy I love is the derailleur whisperer!
Great work, great advice, great vibe.
the staff are honest and knowledgeable....the atmosphere in the entire shop is very positive and inviting......
Personnel were great...very accessible and friendly...but most important they fixed the clnking on my front wheel that 3 other bike shops in northern virginia struck out on....
Everyone at The Bike Lane is extremely knowledgeable and so very helpful. They are truly the best bike shop in Northern Virginia.
Great people, wonderful shop for bike gear and beer!
friendly, knowledgeable people, affordable prices.
Best bike shop in nova
The service is the best!
Everyone at the shop is friendly and knowledgeable.
Excellent service in repairs and new parts. Friendly and competent staff all well versed in products, services and cycling.