based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All the staff were super friendly, helpful and knowledgeable about bikes.
Your workmanship is outstanding.
Bike repair folks provide excellent service every time
Bill is the master of bike fitting, and a joy to talk to while he does it!
Marc was great!
Always helpful and you stand behind your products
Great staff and bikes. Beer and coffee too!
Team is great!
I feel like you just don’t care. I know that you don’t make any money off of selling new bikes, but at least pretend that you are happy when someone buys a new bike. New bike day should be a big deal. I mean you are a bike shop and should be trying to create loyalty, so hopefully customers will come back for all their biking needs. You didn’t even do a bike fit or offer one. I hadn’t been back to your stores in over 8 years but I gave it a shot again and you fell short. I live 3 miles away and an avid cyclist who ride almost daily, so this is not my first new bike experience. Hopefully you’ll take this to heart.
Work done in a timely way, bike's working well, staff is always friendly.
You device my bike.
Staff are super friendly and enthusiastic. Service is done efficiently. Great atmosphere. Trek bikes are outstanding.
I had a broken spoke and came to the store at about 5:25pm. I told the mechanic that I had a 6:00 group ride. He was able to repair the spoke, replace the tape inside the rim and even found a leftover burr from manufacturing in the process of repair. I was out of there in time to join my group ride and am very pleased with the work. I recommend The Bike Lane and Tom, the mechanic.
Knowledgeable and helpful staff. Good selection of bikes and accessories. And it’s right on the bike trail.
Great guys who love bikes
Marc was extremely helpful and knowledgeable! He got me and my girlfriend set up with the perfect pair of bikes. Also, Blake makes the best beers In town!
Customer service is impeccable.
Great employees. Very knowledgeable and helpful.
Most friendly bike shop in the area; great beer too!
Really relaxed and low pressure sales experience.
Derrick always is quality! He researched my needs, gave me options, then helped me make the decision. The entire team is always upbeat & helpful
Quick turnaround on new tire install and always great service.
Attentive staff
Mark is awesome!! Me and a buddy showed up before opening and Mark was stoked to bring us in to get a few things for our ride in the rain. Awesome team and awesome service, as a former bike shop employee I was very pleased by Mark's gesture to open the doors for us. Acts like this is why I keep coming back, oh... and good beer too :)
I realized once I got home that I was overcharged for the services. I was told $100 (even at the register) but I have a charge for $125. I should have picked up on it at the place but I took the verbal cost as what the charge would be.
Efficient and fair pricing
Richard was great, helpful, and quick.
Great customer service, everyone is so attentive and knowledgeable.
Best overall bike shop around! Great mechs, the best fitter, great beer!
Exceptional Service and Quality Bikes at The Bike Lane Store
I recently had the pleasure of purchasing two Trek bikes from The Bike Lane store, and I couldn't be more satisfied with my experience. From the moment I walked in, Marc greeted me warmly, and he proved to be knowledgeable and incredibly helpful throughout the process.
Marc took the time to understand my biking needs and preferences, patiently answering all my questions and providing insightful recommendations. He guided me through the selection process, ensuring I found the perfect bikes to suit my requirements. His expertise and genuine enthusiasm for cycling made the shopping experience enjoyable and stress-free.
Moreover, I had the opportunity to interact with Todd, the Co-Owner of The Bike Lane. Todd went above and beyond to ensure my satisfaction, offering a price-match discount that made the purchase even more affordable. His commitment to customer service and willingness to accommodate my budget were commendable.
The Trek models exceeded my expectations in terms of quality and performance. The Bike Lane carries a wide range of top-notch brands, and the Trek bikes are a testament to their commitment to offering premium products. Whether riding on paved roads or rugged trails, these bikes deliver a smooth and reliable experience, making every journey enjoyable.
Overall, my experience at The Bike Lane was nothing short of excellent. Marc's expertise, Todd's generosity, and the exceptional quality of the Trek bikes have made me a loyal customer. I highly recommend The Bike Lane to anyone searching for top-tier bikes and outstanding customer service.
Dr. Efrain Lopez