based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How easy going the staff is. They prioritize information. No sales pressure.
The customer service and bike repairs and great selection and the brewpub is amazing
You have ebikes!
The people. Todd was very helpful on the phone, the guys behind the service counter were great, and the bartender was awesome. It's a feel good place, and always has been.
The staff and bike mechanics are very knowledgeable about all products, and helpful whether it is with a repair or a purchase. They are very responsive to their clients' needs, and they make sure they direct clients to appropriate purchases. I always feel that they listen and work hard to meet my needs as a biker.
I have been a customer for over 10 years. I love how knowledgeable everyone is. Marc Walowac recently helped fit into cycling shoes and he was wonderful!
The mechanics are fantastic too!
Great, quick service. Did only what needed to before.
Thank you!
Great service! Professional, knowledgeable, fun and extremely accommodating. Highly recommend. Very friendly folks too!
I love your vibe, product selection and employees. Unfortunately you are located too far from where we live to pop in whenever we need to.
Quality of the product and friendship of staff.
Great service from a knowledgeable and friendly staff. Good selections of quality products.
knowledgeable sales staff who are eager to help, capable bike mechanics and a hands-on owner/manager.
Great bike shop!! Friendly, knowledgeable staff who aren’t high pressure or snooty to new cyclists. A community bike shop you can trust and feel good about supporting!
Great service and friendly people.
Love this place. Go there sometimes just to hangout. Really cool people and a really cool vibe. Everyone has fun there!!
My order took a longer time than expected to ship- I had to call to inquire and the store associate needed to check if the item was even in stock and once realized it was said would ship asap. Then before the item shipped a call was made to inform it was about to be shipped, but to the wrong address (the billing address).
knowledgeable personnel, great customer service
Knowledgeable and helpful team.
Great experience with my functional bike fitting. Bill is a wealth of knowledge and is passionate about the service he provides to riders of all experiences. Everyone was super friendly and there’s a great selection of bike gear.
Awesome place to get the works done on bike, Derrick and everyone easy to work with and ontime
great service always and great recommendations from Mark last time i was in. getting help with a new helmet and new phone-holder.
The service department and staff were very helpful and friendly. Did a great job fixing my bike on the spot and answering all my questions cannot recommend them enough.
Great service as always. Adam is always super helpful and a pleasure to work with!
Adam has been fantastic in getting me and my family set up with bikes.
Great service!
Very fast installation.
Very tasty beer...
Expertise and support of staff
The Bike Lane has been my bike shop for over 10 years. Friendly, reliable with great customer service.
Always helpful and so competent.
Full-service store