based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service is top notch whether its repairs, gear recommendations or questions regarding riding in general.
Fast, reasonable pricing
Super friendly, low pressure, no bs
Everyone is amazing at The Bike Lane! The Bike Lane excels in everything from smores to quick fixes and sometimes even an after-ride refreshment. Thank you so much!
Super helpful, very friendly. Answered every question I could think of! Best customer service.
Happy to be part of the bike community at The Bike Lane!
The service is always friendly they always make sure you are happy with your purchase. Fully stocked and clean store.
Marc Walowac provided excellent advice and went out of his way to research the best products for my bike configuration. He is very professional and efficient
Todd was very welcoming, delivered a determined attitude to serve and was extremely knowledgable.
The rest of the team moved fast and focused on doing solid work.
Prices were very fair and were willing to offer some perks that just makes you want to come back and give more business.
THANK YOU.
Excellent products and prices and helpful and friendly employees. Thanks?
I love TBL. Professional, knowledgeable, friendly, helpful. My go to bike shop
The Bike Lane is centrally located on the W&OD trail...it has a great selection of bikes and gear... also the bike servicing is outstanding... I also like the local craft brews!!!
good stuff and good people!
Friendly and Knowledgeable
Whole crew at TBL are outstanding. Derick is a gifted mechanic and always delivers on his promises.
Your helpful sales person showed me right to the products we needed and recommended the best options.
Superb customer service from bike shop. Showed up with a tire repair and fixed on the spot. Didn’t even finish my beer.
Y'all were super helpful figuring out the right kind of road bike to get and then also rushing to make sure I'd be able to get it before I go back to college!
Always helpful and polite!
Sales and service staff are always helpful and great.
Everyone was so friendly and helpful. Felt welcoming and good stock of items.
Customer service was great! Got me back on the road quickly and Tom was very helpful in explaining some technical components of my gears.
This was my first experience with The Bike Lane - I had a minor repair done to my antique bike. The employees were nice and helpful. They got the bike repair done quickly and in the time frame they estimated for me.
Great staff, very knowledgeable and patient. I bought several bikes from this store and would highly recommended it
Great place convenient to the W&OD trail and Lake Fairfax trails on the bottom side. Sales, service/repair, rentals, bar (yes food and refreshments)...spent a couple of different days here trying a rental bike out and considering a purchase. Everyone was super helpful.
Great quality, great staff, and great prices.
You people are freakin awesome! Every experience is wonderful. We’ve been shopping with you all for years and will never go any where else!
From my first visit 2 weeks ago I was impressed with the welcome, the technical knowledge of the team and the right balance of helping but not being pushy.
I have a great bike prepared with care and accessories ideal for me, all helped by Marc.
The coffee is good and no doubt we’ll try the beers in the future!
Staff is friendly and informative
The staff was very helpful . My bike is running great!
All of the employees have been more than helpful every time I’ve been in the store. Whether it’s to purchase an item or just to ask them to put air in the tire of my dog’s stroller, all of the employees have been helpful and courteous.