based on 4846 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
New to the store and as a previous bike store employee, I enjoyed the guys opening the door so I can bring my bike in. Nice to be offered a beer or coffee! Most of the guys in front introduce themselves which was nice. I got my bike fixed and out the door super fast.
Expertise…friendly…helpful…friendly…patient…and friendly. They have a great Team in this shop. I send all my friends there and no one is ever disappointed.
I’m always impressed by the prompt service and attention to detail of the staff. They make great recommendations and the products are high quality.
Friendly service & great products!
Everything was great. Staff are friendly and helpful.
Excellent customer service
One of the best shop to fix my bike
Fantastic customer service! Brought two young grandkids in for their first real bikes. They helped me understand what they needed and why, measured each kid, spoke to me but also spoke the kids language. I’m totally sold for life knowing I purchased the best, appropriate, and safe bikes for my grandkids!
Very professional and extremely helpful, are the 2 things that come to mind when getting to visit the Bike Lane! They make you feel like family and take care of you like it! Their service is top notch and they will not steer you wrong or upsell you things you do not need. I’ve been a customer for a decade and will be for life!
Excellent Service dept and friendly staff. This is the only shop I First name removed use in the future
Simply great!
Great to work with the bike shop staff, they're incredibly resourceful and have tons of great recommendations. Their excitement for biking in general is infectious. We even got a mini tour of the brewery (the beer is quite good).
The services I have received from Bike Lane have been worth the time and money and the Mechanics and salespeople have been very helpful with correcting any problem that I might have.
The customer service and products are outstanding. This team loves sharing their passion and knowledge of bikes. The location is fantastic with direct access to the W&OD trail.
Great staff, great selection, everything a local community bike store should be.
Everyone was helpful, friendly and made the bike rental process painless. The beer was great as well! Will be coming back.
I received fantastic service from Richard and Tom when I decided to get a new gravel bike. They were both highly knowledgeable and gracious in sharing their expertise. I finally settled on a new titanium Lindsky gravel bike they both helped me configure. Amazing service!
better mechanics
I can get drunk before spending a lot of money!
Willingness to help
Incredible service. Cycling is huge to me and luckily you guys have the best mechs on the planet. No matter how badly I mess up my bikes they manage to quickly square them away. I really apreciate the support.
Never knew you guys were a brewery!
We have purchased three bikes here, two for me and one for my wife. The manager, lead sales people and lead mechanics listen to your needs and provide expert service. The free lifetime minor adjustments keep me on the road without having to worry when something is a little out of whack. When more major issues have come up, it is an investment but I am able to ride out of the shop with my bike feeling like new. The coffee is good, too.
Helpful and friendly people. I like the email service updates. I could see where it might be intimidating to an inexperienced person.
Awesome sweater!!
Exceptional customer service, knowledge and selection. If they don’t have it in stock, they’ll find it and bring it in for you to look at. Great local bike shop and brewery!
Great people that work there, very helpful.
Exceptional Service and Quality Bikes at The Bike Lane Store
I recently had the pleasure of purchasing two Trek bikes from The Bike Lane store, and I couldn't be more satisfied with my experience. From the moment I walked in, Marc greeted me warmly, and he proved to be knowledgeable and incredibly helpful throughout the process.
Marc took the time to understand my biking needs and preferences, patiently answering all my questions and providing insightful recommendations. He guided me through the selection process, ensuring I found the perfect bikes to suit my requirements. His expertise and genuine enthusiasm for cycling made the shopping experience enjoyable and stress-free.
Moreover, I had the opportunity to interact with Todd, the Co-Owner of The Bike Lane. Todd went above and beyond to ensure my satisfaction, offering a price-match discount that made the purchase even more affordable. His commitment to customer service and willingness to accommodate my budget were commendable.
The Trek models exceeded my expectations in terms of quality and performance. The Bike Lane carries a wide range of top-notch brands, and the Trek bikes are a testament to their commitment to offering premium products. Whether riding on paved roads or rugged trails, these bikes deliver a smooth and reliable experience, making every journey enjoyable.
Overall, my experience at The Bike Lane was nothing short of excellent. Marc's expertise, Todd's generosity, and the exceptional quality of the Trek bikes have made me a loyal customer. I highly recommend The Bike Lane to anyone searching for top-tier bikes and outstanding customer service.
Dr. Efrain Lopez
All the staff were super friendly, helpful and knowledgeable about bikes.
friendly, knowledgeable and attentive staff!