The Bike Lane

Average rating: 9.6 out of 10 based on 4846 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 9, 2024 — Rated 10 out of 10 by S.S. The Bike Lane - Reston
What do you like about our products and services?

Friendly mechanics, family business

Report a concern   May 9, 2024 — Rated 10 out of 10 by C.B. The Bike Lane - Reston
What do you like about our products and services?

Adam helped me out with a new set of wheels and took the time to show me how to switch them out myself. I appreciate his time and personal attention.

Report a concern   May 8, 2024 — Rated 10 out of 10 by R.L.V. The Bike Lane - Reston
What do you like about our products and services?

Richard and Bill are the best!

Report a concern   May 8, 2024 — Rated 10 out of 10 by P.H. The Bike Lane - Reston
What do you like about our products and services?

People, service, beer!

Report a concern   May 8, 2024 — Rated 10 out of 10 by N.A. The Bike Lane - Reston
What do you like about our products and services?

The nicest, most informative staff! Five++ stars for all of your biking needs!

Report a concern   May 7, 2024 — Rated 10 out of 10 by J.M. The Bike Lane - Reston
What do you like about our products and services?

Informative, pleasant and knowledgeable

Report a concern   May 6, 2024 — Rated 10 out of 10 by Priyansh Choksi The Bike Lane - Reston
What do you like about our products and services?

Services and products both are very nice. Staff is very humble and price are reasonable.

Report a concern   May 5, 2024 — Rated 10 out of 10 by Jeff Farley The Bike Lane - Reston
What do you like about our products and services?

Great customer service and super knowledgeable staff!

Report a concern   May 4, 2024 — Rated 10 out of 10 by Devon Hill The Bike Lane - Reston
What do you like about our products and services?

Great beer! Also, had my bike tuned up and the staff were very friendly and knowledgeable about bikes. Would highly recommend.

Report a concern   May 3, 2024 — Rated 10 out of 10 by K.B. The Bike Lane - Reston
What do you like about our products and services?

Great selection and very helpful employees.

Report a concern   May 2, 2024 — Rated 10 out of 10 by Joe Ogorman The Bike Lane - Reston
What do you like about our products and services?

Service done quickly and valuable info provided at pickup

Report a concern   May 2, 2024 — Rated 7 out of 10 by J.G. The Bike Lane - Reston
What could we do to improve?

The salesperson was friendly and professional but like most times that I stop into a bike shop, I feel as if I'm being treated as if I'm new to cycling. I would like it if the salesperson would ask me what type of cyclist I am verses assuming based on my gender, age and attire.

Report a concern   May 2, 2024 — Rated 3 out of 10 by D.J. The Bike Lane - Reston
How did we disappoint you and what can we do to make things right?

Way too expensive.

Report a concern   May 2, 2024 — Rated 10 out of 10 by Molly Stauffer The Bike Lane - Reston
What do you like about our products and services?

Very friendly staff

Report a concern   April 30, 2024 — Rated 9 out of 10 by T.O. The Bike Lane - Reston
What do you like about our products and services?

Hi i just want to tell. How much i loved using this new bike light its great product. kept with good work. Thanks

Report a concern   April 30, 2024 — Rated 10 out of 10 by L.S. The Bike Lane - Reston
What do you like about our products and services?

Great service as always. Adolpho was very helpful and informative.

Report a concern   April 30, 2024 — Rated 10 out of 10 by Shawn Cox The Bike Lane - Reston
What do you like about our products and services?

Friendly and helpful staff that goes the extra mile with advice and recommendations.

Report a concern   April 30, 2024 — Rated 10 out of 10 by Johany Campos The Bike Lane - Reston
What do you like about our products and services?

I like this place all staff are kind respetful and friendly specifically my friend Richrad, Tom mecanic team are the best thank you guys l really apreciate for your hard work..

Report a concern   April 30, 2024 — Rated 10 out of 10 by Kevin Hiltpold The Bike Lane - Reston
What do you like about our products and services?

Everything about your business from the products to the people is excellent. I never feel like just a customer when I step in the door. Feels like a community.

Report a concern   April 30, 2024 — Rated 10 out of 10 by Yasi Nowrouz The Bike Lane - Reston
What do you like about our products and services?

Great beer, friendly staff, excellent selection of gear. I love TBL

Report a concern   April 30, 2024 — Rated 10 out of 10 by M.C. The Bike Lane - Reston
What do you like about our products and services?

Fun community vibe!

Report a concern   April 29, 2024 — Rated 10 out of 10 by Cheryl Gilbert The Bike Lane - Reston
What do you like about our products and services?

Staff was very helpful and friendly! Same day service too.

Report a concern   April 29, 2024 — Rated 10 out of 10 by Gabriela Brito The Bike Lane - Reston
What do you like about our products and services?

We had a group of 14 that rented bikes. Adam was the person helping us and he was amazing! He took the time to help us with all our bikes, made sure we had helmets and bike locks. He told us about the route, the things to look for along the way and made us feel confident with our ride. Thank you for all your help, we really enjoyed the brewery as well! We will be back! :)

Report a concern   April 28, 2024 — Rated 10 out of 10 by P.D. The Bike Lane - Reston
What do you like about our products and services?

Employees want to serve the customer in an extraordinary way. Customer service is fantastic.

Report a concern   April 28, 2024 — Rated 10 out of 10 by M.S. The Bike Lane - Reston
What do you like about our products and services?

Very knowledgeable and friendly staff. Answered all questions and provided great information.

Report a concern   April 28, 2024 — Rated 10 out of 10 by C.L. The Bike Lane - Reston
What do you like about our products and services?

We love supporting local and the friendly faces make it easy to do

Report a concern   April 28, 2024 — Rated 10 out of 10 by Jonathan Shore The Bike Lane - Reston
What do you like about our products and services?

Super knowledgeable and friendly. Truly very nice people that love what they do.

Report a concern   April 28, 2024 — Rated 10 out of 10 by Angela Harris The Bike Lane - Reston
What do you like about our products and services?

Great service and customer service.

Report a concern   April 26, 2024 — Rated 10 out of 10 by A.R. The Bike Lane - Reston
What do you like about our products and services?

super helpful and friendly staff!

Report a concern   April 26, 2024 — Rated 10 out of 10 by D.S. The Bike Lane - Reston
What do you like about our products and services?

Everyone is helpful, knowlegable and happy to chat bikes! I felt welcome and not like an outsider to the cycling community.


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