based on 4844 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great friendly service and excellent product selection... and award winning beer.
Great environment, friendly, great customer service, and really enjoyed the opportunity to try an electric bike.
As always, great great service
Great customer service
Ty
The best shop around!
You guys are great.
Knowledgeable friendly employees Able to order the bike I wanted and deliver it in a timely fashion would definitely do business with Bike Lane again
You all do a good job!
Knowledge and friendliness, great team of mechanics
Your service center got me in and out the same day. Thank you!
professional and prompt
Richard is a rock star. Such a pleasure to do business with. He has taken great care of me and my bike. Happy Happy!!
Honest business; friendly, helpful staff.
Top to bottom a great business. Was referred to The Bike Lane and now I know why. Excellent, knowledgeable staff who provide honest and trustworthy advice and service.
Bike Lane is the best bike shop in NOVA. From the owner to the staff I always feel welcome and have professional advice for my biking needs plus the brew is a bonus!!!
Joe H.
High quality products, the service is amazing all around excellent!!
Everyone was very helpful both when I dropped my bike off for service, and picked it up. They all seemed genuinely caring and knowledgeable!
TBL is the Shizznit! Hands down, bottom line, no other store compares. All the staff are top notch, cycling enthusiasts, racers, and cool car drivers (Especially that guy with the Orange Jolly Rancher Sequoia). Worlds of experience and knowledge to be gained.
Grant was very friendly and helpful as he assisted my son in picking out his back and all the other items he needed. We will definitely be back when it's time to get another bike.
Very happy with the service I received.
Service and advice are responsive, patient and courteous. Thx
Very friendly a d helpful staff
Bike took a week to be ready. Still would recommend, but when I'd initially called and asked about turnaround time, I was told two days
What differentiates the Bike Lane from other stores - is the service. So many routine and out of the ordinary bicycle and bicycling issues are handled on the spot while you wait. Onsite professionals provide not only bicycle maintenance and repair, but custom bike fitting; muscle massage; and helpful guidance from both recreational and race professionals on the best bike to fit your needs. And if you have a couple minutes to kill, help yourself to one of Todd's seasonal brews. This is an awesome store, right on mile marker 16.5 on our very own W&OD trail.
You all are awesome, have kept me in the saddle at every turn, from sales to support and all the community stuff you do at the Lane.
Staff is super friendly and helpful.
Great customer service!
Friendly service and a welcoming environment
OMG, I am a new customer absolutely love this shop. Its highlights include a friendly and very knowledgeable staff, while-you-can-wait service on my bike as a first-time customer — twice in a single week — an extensive inventory of Treks when I am ready to upgrade, custom orders of special tires, an unbelievably convenient location, free tools by the side of the W&OD Trail, among just a few things.
What an awesome team! I can only stress that they are absolutely incredible.