based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wonderful service and professional expertise! Highly recommend
Very helpful and wonderful customer service. Thanks for all your help.
Friendly staff, food selection
Great help.
I dropped by bike off on November 5, for new wheels, a tune-up, rear brake work and rear tire and some other updates to the bike. I had not heard from the Bike Lane for over 2 weeks. I finally called on November 21st and found out the frame had a crack and no work was done or would be done, my only option was to buy a new bike or a new frame at 20% off, which was not acceptable to me. The Bike Lane should have called me when the crack was discovered.
I am upset about the bike, my Domane SL 6, ordered in March 2022 and delivered in June 2022, which replaced a Madone, which I purchase in January 2010 and its frame had a crack discovered by the Bike Lane Service Department in March 2022. Not a good track record for me and these bikes. I only ride on the road or paved trails like the W&OD, I know these things happen, but this is just to much for me.
I contacted Trek myself and was offered 30% off a new frame.
At this point there is nothing you can do to make things right for me.
Friendly and knowledgeable staff. Just a fun place to be.
Very friendly staff. Welcoming and always helpful, but not pushy
I like how knowledgeable and polite the staff are. I always give extra points when staff share their knowledge.
Friendly, knowledgeable staff that get you dialed in and out the door quick…. Unless you want to stay for a pint or two…
Best staff in NOVA!
Great customer service
Everyone is so kind and helpful.
My bicycle was serviced on the spot. While the work was being done, I got a coffee at the bar. Then I sat outside, drank my coffee, and rode home. It was a nice, quick visit, and I got new brake pads.
Expert knowledge is generously shared; work is professional and fairly priced.
Fast and friendly service by very experienced staff
Friendly, customer service focused while delivering quality services. Happy to have a great bike shop in Reston.
Everything about The Bike Lane and its crew are amazing!
Jeff is the bomb on tech advice for high end full suspension mountain bikes and First name removed let us test ride his personal bike to see if liked it before purchase. Who does that? And what is there not to like about a bike shop with beer located right next to trails?
Friendly interaction. Quick and effective resolution to repair request
Staff was friendly and helpful. Answered our questions without trying to upsell.
Great and friendly service
Good selection of products.
Knowledgeable and courteous service.
The good folks at the store are always willing to provide thorough explanations.
The fact that you were willing to work on e-Bikes.
Great selection of products, and I appreciate Marc’s enthusiasm and willingness to share his knowledge. I’ll be bringing my business back for sure!
Service is always very friendly and knowledgeable
Awesome Service.
Excellent and friendly service personnel
The service is fantastic! Derek took my electric bike when I wrote it there and I couldn't figure out what was the matter with that and then they fixed it and I went and picked it up days later and it was a minimal cost and Tom explained to me that it just needed some kind of update. These guys are all awesome!
Great service for my bike, helpful advice, and great brews and coffee too.