based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We could not have had a better experience. My daughter came with an idea of what bike she wanted, Todd did a great job of showing her a better fit for her size that would last her longer. He was a great balance of hands-on and hands off as she explored her new bike and got comfortable with something larger than she expected to be riding. This kind of expertise is the reason we chose an LBS instead of a corporate store, and you really delivered.
Friendly and knowledgeable staff.
Great follow up service
great local bike shop with fantastic service and great beer!
Always high quality products with best in class service
Friendly and great service. Booked a last minute rental on a Yeti. It was ready when I arrived with all the suspension set up. The bike was in great shape and rode awesome. A major plus is being right next to the Lake Fairfax trail system. Would definitely use them again.
Your website is really good, it is informative and interactive. The help in the store is over the top. Very friendly and not pushy for a sale.
Friendly staff, quality goods and beer, great service, good vibe, DOGS, FOOD TRUCKS
Great service when purchasing and picking up bike
Customer service is by far the best I have ever experienced. I live in Jacksonville Florida but was in town due to work when I stopped in the shop. I will be doing ALL my purchases from now on with The Bike Lane via their website.
The worker who helped me (I believe his name was Todd?) was friendly and helpful. He introduced himself and welcomed me
Very friendly and knowledgable staff!
The BL staff is friendly, responsive, and definitely customer service oriented. The shop is very well equipped (bikes, accessories, and beer and coffee!) and prices appear quite reasonable. Love the vibe and would highly recommend....
Danny D
Great service. Great attitude.
I had a disk brake problem. So glad that Richard was able to resolve it right away. Service prices were very reasonable. Thanks guys
Love the service and the communication.
Great mechanics.
Often willing to make small fixes while you wait.
My kid are aged out for things like sMOREs but I"m a big MORE/IMBA supporter and happy to see the involvement there.
Super friendly and knowledgeable staff that answers all my questions. Also appreciate the local feel and ability for you all to flex on things like the annual rewards and having a loaner bike available while waiting for a bike on back order!
Excellent customer service!!
My mechanic Derek in service is top of the line mechanic
Great people, great selection, great service.
Even with a busy repair and maintenance appointment schedule, they were able to fit in a quick tire replacement in a matter of minutes.
I was impressed that the bike was able to be repaired so quickly given that the part needed to be ordered. The technicians were very friendly & professional. In a world were people are so unkind to each other, there rapport with customers was appreciated
From the time I walked in the shop to the day, I picked up my special order bike, The level of professionalism, customer service, and low pressure sales environment focus more on education than closing a deal was extremely appreciated and a welcome surprise.
Your associate Mark in the Reston store was knowledgeable, took time to research, and ensure that I had all the information to make an educated decision about my next bike, including having me test ride two different size frames to ensure I would be comfortable.
This is the second bike. I have purchased from this location, (the first was for my son) and I am absolutely a customer for life!
Jonathan B. (Reston, VA)
Everyone was friendly and wanted to help.
Staff members are the best, and have a ton of experience/knowledge to share.
Friendly and efficient.
The service at Bike Lane is exceptional with very knowledgeable and friendly staff.
I ended up ordering a custom build. Tom was outstanding recommending components based on my riding style.
Lovely and attentive service!
I was able to visit the store without an appointment and the service tech helped me immediately, made good recommendations and serviced my bike all in less than 30 minutes. They were more knowledgeable than the Trek store local to my home and I would choose them again without hesitation.