based on 4844 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Don't tell a patron that something is a warranty item, and you'll take care of it; and then charge them labor for the repair.
Great staff, amazing selection, coffee bar and brewery - what more could you ask for?
More bike brands. More inventory to ride. Pretzels on weekdays. Otherwise don’t change a thing!
Adam is a great salesman
Having been to many bike shops I’m convinced The Bike Lane is without peers. They cary a full range of products and have a fair bit of inventory of bikes on the floor. Their service is superb and second to know. The staff is knowledgeable and have what it takes to fit a perfect bike irrespective of whether you are a weekend warrior or a regular speed demon. Even though I have moved out of state I still travel to The Bike Lane to get what I need for my riding needs. I highly recommend them.
Staff are knowledgeable and friendly to newcomers, and even took in a banged-up bike for a quick fix.
Adam was so patient and extremely helpful!!
I always appreciate the personal service and kind employees. It is the reason I come back and refer my friends.
The staff is the best
Friendly and knowledgeable staff, timely service, provides ongoing adjustments and advice, plus great coffee, beer and snacks. What's not to like. Keep up the good work guys!!
Adam was very helpful with expertise related to new gravel shoe purchase. Fit and arch support is so important when riding for hours. He measured both feet and arches then suggested a couple of options. Went with S/Shimano SX8 with larger toe box and good arch support.
knowledgeable and friendly staff...you alway feel welcomed when you go into the store.
Knowlegible, professional staff
Friendly/helpful staff.
Great service! Did annual tune-ups on our 2 bikes….and they had them done in a very timely way. Bikes were clean and ready to ride!
Full service, large inventory, awesome staff, continent to the bike path and beer!
Amazing service staff! Always super helpful and willing to help you out. Quick turnaround on service!
Very knowledgeable staff provided quick service to get my old bike back to new.
Super great staff
As usual, fast and great service from the team at the shop.
My bike fitting with Bill was highly informative and productive. We still have a few things to figure out, but on the whole I was very satisfied.
The service department is great—they always provide timely service at a fair price. This time, they squeezed me in when they were just closing.
Friendly and knowledgeable owner/manager and staff. Nice product line.
Personnel is friendly and welcoming. Place to sit and have a snack or beverage! All wonderful perks in a bike shop. Lots of product and services. Kim evaluated our son for an advanced fitting and is very good at what she does! We are very pleased to have found this shop!
Friendly, helpful, and they really know how to help us.
love my bike and the bike tech really knows what she is doing!
The staff is very knowledgeable and friendly. No high pressure sales tactics. They genuinely want customers to love the bike they buy and ask all the right questions. Great place to patron if you are a cyclist at heart.
The guys in the shop are the best!
The people are great.
Very attentive to the "problem behind the problem" -- and then fixed both the obvious issue and the underlying issue, at a very reasonable price.