based on 4844 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Top notch repair team and sales force.
Excellent customer service!!
Great people who care about customers’ needs.
While my initial drop off in meeting with Michelle was very positive, subsequent interactions were less so.
The response from the maintenance manager when I asked what qualified for price matching was not very pleasant. I was merely asking for clarification of what was written on the quote. And when I called and inquired about the readiness date he was similarly cold and hostile. Not sure what's going on but I didn't get the warm and fuzzy as I have at other local bike shops, especially when I'm paying the full price for a $500 plus job.
When I went to collect my bike, the person handling the payment didn't seem too happy with his job either. Local bike shops in known for their extremely positive customer interactions and I didn't get that. I will stick to a bike mechanic I work with in Ashburn, A1, and Trek in Leesburg in the future.
Very friendly service - low pressure. The mechanics are awesome!
Not upset, just disappointed.
On 8/18 I ordered a replacement rear wheel for my Trek Verve +2 ebike and two replacement rotors, Shimano RT-66s. Unfortunately, when I returned to pick up the parts, I saw the Bike Lane had incorrectly ordered a wheel for rim brakes, not disc brakes. The Bike Lane then ordered a second new wheel and told me that the RT-66 rotor they had previously ordered me for the rear wheel was incompatible with the second replacement wheel and I would instead want an RT-64 rotor. Great, I thought. However, after the second wheel came in, I realized the Bike Lane was again incorrect and that the second replacement wheel required RT-66 rotors. I returned a third time today to return the incorrect RT-64 rotor for a refund. I've ordered the replacement online.
Mistakes happen, totally get it. I came to the BL because I value your expertise. I was hoping to save time by getting your guidance in ordering the correct parts to help me repair my bike and to support my LBS. But after multiple incorrect orders and three visits, I couldn't handle yet another order and a fourth visit.
Generally you all are awesome. I want to love the BL. I've purchased multiple bikes and had truly excellent service and help in troubleshooting bike issues at the BL. However, I'm frustrated. Never once did I receive an apology for wasting my time and in the end I'm left wondering why I bothered trying to stay local with my parts purchasing.
PS: The "5% back on ever purchase" you print on your receipts is also frustrating, as I was told that is not tracked and not honored. Seems very misleading.
Very friendly and knowledgeable staff. Highly recommend!
Great energy, people who obviously love what they do.
Good inventory for booking needs.
Great service. Polite and attentive staff.
Local shop with knowledgeable and friendly staff.
Good selection! Easy purchase process!
All of the employees have been more than helpful every time I’ve been in the store. Whether it’s to purchase an item or just to ask them to put air in the tire of my dog’s stroller, all of the employees have been helpful and courteous.
Service is top notch whether its repairs, gear recommendations or questions regarding riding in general.
Fast, reasonable pricing
Super friendly, low pressure, no bs
Everyone is amazing at The Bike Lane! The Bike Lane excels in everything from smores to quick fixes and sometimes even an after-ride refreshment. Thank you so much!
Super helpful, very friendly. Answered every question I could think of! Best customer service.
Happy to be part of the bike community at The Bike Lane!
The service is always friendly they always make sure you are happy with your purchase. Fully stocked and clean store.
Marc Walowac provided excellent advice and went out of his way to research the best products for my bike configuration. He is very professional and efficient
Todd was very welcoming, delivered a determined attitude to serve and was extremely knowledgable.
The rest of the team moved fast and focused on doing solid work.
Prices were very fair and were willing to offer some perks that just makes you want to come back and give more business.
THANK YOU.
Excellent products and prices and helpful and friendly employees. Thanks?
I love TBL. Professional, knowledgeable, friendly, helpful. My go to bike shop
The Bike Lane is centrally located on the W&OD trail...it has a great selection of bikes and gear... also the bike servicing is outstanding... I also like the local craft brews!!!
good stuff and good people!
Friendly and Knowledgeable
Whole crew at TBL are outstanding. Derick is a gifted mechanic and always delivers on his promises.
Your helpful sales person showed me right to the products we needed and recommended the best options.
Superb customer service from bike shop. Showed up with a tire repair and fixed on the spot. Didn’t even finish my beer.
The service is great! Everyone is helpful. Blake gave me great advice on my new tires.