based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff was very helpful and friendly! Same day service too.
We had a group of 14 that rented bikes. Adam was the person helping us and he was amazing! He took the time to help us with all our bikes, made sure we had helmets and bike locks. He told us about the route, the things to look for along the way and made us feel confident with our ride. Thank you for all your help, we really enjoyed the brewery as well! We will be back! :)
Employees want to serve the customer in an extraordinary way. Customer service is fantastic.
Very knowledgeable and friendly staff. Answered all questions and provided great information.
We love supporting local and the friendly faces make it easy to do
Super knowledgeable and friendly. Truly very nice people that love what they do.
Great service and customer service.
super helpful and friendly staff!
Everyone is helpful, knowlegable and happy to chat bikes! I felt welcome and not like an outsider to the cycling community.
Great folks. Will be back.
Great folks
Your stuff is more expensive than other places
I like that the shop has a variety of services (bar, cafe, shop, rental, purchase, etc.) and has different seating options (outdoor, indoor, couch, table, bench, outdoor lounge chair). The environment is really friendly and welcoming, which creates a wonderful opportunity for everyone in the community to congregate, socialize, meet new people and bring their dogs, children and friends. There is convenient access to the bike path with additional parking. The shop has high quality products and visually appealing clothing and accessories (bikes, bags, bike bells, t-shirts, sweatshirts, socks, stickers, etc.). The brewery always has something appealing for people's different palates. The shop and cafe/brewery have the best customer service ever!!! The whole staff is friendly and knowledgeable. They help people find the best bike/beer/accessory for their specific situation and genuinely have everyone's best interest in mind. I wish there were more independent businesses like this one!!! Long live Bike Lane!!!
<3 :) c[]
I usually stop by to get some remote part or minor repair that I do not have the tool for. Always a friendly greeting and great service. Don't forget to stop for a treat in the cafe section!
Friendly
The team’s customer focused efforts are excellent. We really appreciate everyone working hard to make sure we are satisfied with our purchase. Todd runs a great operation.
Bikelane is a Great bike shop that serves even better beer. Always fast friendly and reliable. Good prices and service without all the sales BS.
great staff and lots of products to choose from
Beer, coffee and pastries
The staff at The Bike Lane were very professional and helped me through the entire process when I purchased a new bike. They adjusted the bike according to my height and installed new pedals on the bike. The customer service was great!!
Friendly, knowledgeable service and great products
All members of the Bike Lane are very friendly and knowledgeable about bikes. They ask questions about what you want/need and never try to upsell. Their mechanic/technicians care about your bike like it was theirs.
Thorough knowledge of staff.
We weren’t disappointed.
Customer service
Excellent customer service, super knowledgeable and friendly staff!
Always take good care of my bike.
The Bike Lane mechanics are the best!
Friendly staff and a good selection of products. Nice to look/talk about bikes/equipment and also have a cool drink. Great, convenient location!
Fun community vibe!