based on 5196 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had a broken spoke and came to the store at about 5:25pm. I told the mechanic that I had a 6:00 group ride. He was able to repair the spoke, replace the tape inside the rim and even found a leftover burr from manufacturing in the process of repair. I was out of there in time to join my group ride and am very pleased with the work. I recommend The Bike Lane and Tom, the mechanic.
Knowledgeable and helpful staff. Good selection of bikes and accessories. And it’s right on the bike trail.
Great guys who love bikes
Marc was extremely helpful and knowledgeable! He got me and my girlfriend set up with the perfect pair of bikes. Also, Blake makes the best beers In town!
Customer service is impeccable.
Great employees. Very knowledgeable and helpful.
Most friendly bike shop in the area; great beer too!
Really relaxed and low pressure sales experience.
Derrick always is quality! He researched my needs, gave me options, then helped me make the decision. The entire team is always upbeat & helpful
Quick turnaround on new tire install and always great service.
Attentive staff
Mark is awesome!! Me and a buddy showed up before opening and Mark was stoked to bring us in to get a few things for our ride in the rain. Awesome team and awesome service, as a former bike shop employee I was very pleased by Mark's gesture to open the doors for us. Acts like this is why I keep coming back, oh... and good beer too :)
I realized once I got home that I was overcharged for the services. I was told $100 (even at the register) but I have a charge for $125. I should have picked up on it at the place but I took the verbal cost as what the charge would be.
Efficient and fair pricing
Richard was great, helpful, and quick.
Great customer service, everyone is so attentive and knowledgeable.
Best overall bike shop around! Great mechs, the best fitter, great beer!
Awesome service. Great people.
Great service and support.
Richard goes above and beyond, providing great customer care!
Work is well done and the staff is friendly and helpful.
Great experience, thank you!
Great service from great people! Bottom bracket replacement on my road bike makes it feel brand new!
Everything!!!
Knowledgeable, professional staff
Always friendly and knowledgeable. High confidence in tech’s capabilities
great customer service , repairs and products.
We like the quality service and friendly people at The Bike Lane. I had some significant work done on my bike in 2023, and I received quality service. I hope that this store can increase its square footage space at this location. It is a very convenient location, but it is exceeding the capacity of its current store size. I also would like to see more bike product options (e.g., bike gloves, clothing, shoes, helmets).
After approving the work order by E-mail, I did not receive an E-mail with any feedback. While the work performed was exception, the communications on next steps and expected time frames was missing.
Staff are super friendly and enthusiastic. Service is done efficiently. Great atmosphere. Trek bikes are outstanding.