based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great staff!!!
The staff is so awesome!!!!
Very good value. Helpful staff.
Great local bike shop-been buying bikes and having service done there since the first store in Burke.
Good customer service and quality of work done
suer friendly, low pressure, helpful
Great service and prices!!! The people who work at the Bike Lane make Ll the difference! I pass two bike stores on my way to the Bike Lane.
The customer service (both sales and service) is consistently excellent and is the best of any bike store in the area. A particular shout-out to Marc Walowac, who has always listened to our concerns and provided helpful responses. We also enjoy our interactions with Ward.
The people are the best part
Quick service
The best
All the staff are experts in all biking needs which made decisions super easy. Loved Adam's help to make sure a small hiccup in the process got fixed ASAP. Great people, great atmosphere
Very helpful, knowledgeable, professional sales and support staff
Fixed a flat for me on the spot!
great bike shop super friendly staff a lot of selection to choose from
Everyone is so helpful, and friendly too! I love the feeling that I belong here. And no question is a dumb question. So, I asked ALOT of questions and got honest answers. The Bike Lane made me feel like family.
Great customer service, friendly, knowledgeable, go above and beyond to explain things and answer questions. Good quality products and selection.
The staff is friendly and pay real attention when trying to figure out a problem. I find the service is expedient and expert.
The people working there were great, found exactly what I needed and helped me get on my way quickly!
Marc was great to work with and helped me pick up an awesome bike from Niner!
Know your bikes in more detail. Especially the weird ones using the 141 boost.
repair and tuneup were perfect.
I was told to when to pick up the bike and I showed up but the bike was not ready.
not a big deal, but a call would have been great, but not a big deal - repair was perfect
Great shop, great service, great people!
Ordered a small part more than a week ago. It’s still with UPS in Pennsylvania, UPS has no idea when it will be delivered.
Great knowledgeable friendly mechanics!
These are great guys and very knowledgeable and super helpful!!
Customer service is outstanding!! Everyone was very knowledgable about the products and our sales associate steered us to the right bike for my son. I highly recommend anyone looking to purchase a bike stop in and see what this place is all about; you'll be glad you did.
Great mechanics, good salespeople who listen to the customers, and good products.
The staff. Everyone is cordial and professional.
Polite. Consciousness. Professional. Quick to solve the problem.