based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous, friendly. Good prices. Excellent service.
Helpful, attentive and efficient service on my bike!
Amazing customer service! I called from Wisconsin to order a gift card and have it mailed locally and they were so helpful. I would shop there if I lived closer!
-Thankful in Wisconsin
Personal service provided by Richard and Tom
The people here are very knowledgeable and can help me IU find exactly what you need.
Todd was extremely knowledgeable and helpful when purchasing a new bike for my son! We love the Bike Lane — customers for life!
Great food and drinks. Staff were super helpful and friendly.
The service and friendly staff that work there, they are always very nice and happy enviroment. My bike it is not cheap, I like the fact that the mechanics know what they are doing.
The customer service is fantastic.
Superb service by knowledgeable service technicians.
Professional staff, competent technicians, friendly service, follow through on commitments.
Excellent and friendly service.
I liked the quick turnaround time on recent tune up service. The staff also helped with an issue concerning a gift card. However, 2 days after my bike was serviced, the shop announced a special 30% discount on parts with tune up. I would have appreciated a heads up that a service special was in the works. I might have opted to wait for the special.
Staff are knowledgeable, helpful, and friendly. I found a nice and reasonably price bike there for my son, and the staff made sure it fit him properly.
Just the best bike shop in the entire area! What will be great is to increase the range of bike brands!
Amazing service!
Always a great experience
You guys are the best. Super knowledgeable, super friendly and super welcoming. Your customer service is the best!
Thank you for your wonderful assistance
Great location, very knowledgeable staff, fun store, and solid brands.
Mark did a great job with my shoe fitting.
Good crew!
Maintenance parts in stock and knowledgeable mechanics
Friendly service and outstanding techs!!
Friendly knowledgeable folks
You have a great friendly team.
I am so impressed by the customer service. I am a HS teacher who brought her student’s bike in having NO IDEA how expensive repairing a bike would be. From the start, Mark was extremely kind and encouraged me to bring the bike in. He glanced it over and filled the tires before I took it to the amazing Richard. I explained my tough situation and he was so generous. He made sure I was able to afford the repair and got it to me the same day. It was a stressful day at work and I could not have appreciated more the help I got from both amazing employees. This will be my family’s only bike shop from now on. Big bonus is the brewery too :)
Great service!
I deal with Richard, he is very knowledgeable and easy to work with.
Would highly recommend The Bike Lane because of him.
Your people/employees are experienced professionals. I have always been treated well and my bike has always been repaired well. With the latest visit, my 10 year old Trek road bike needed a major repair. It was done on-time and under the original estimate.