based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Total was $103, pre-tax. $42 for two tires, $21 for two tubes. I was told at checkout that it would be $20 for labor.
When I picked up the bike, I was told labor was $40.
When I asked why, I was given a few explanations that didn't make a whole lot of sense, one of which included, "your hands hurt when installing bike tires."
Also, the bike I borught in was a vintage. I bought it for very specific reasons. So I was disappointed when I brought it in and the person in the shop put a lot of sales pressure on me, telling me what garbage the bike was, and trying to push me into buying a new bike I didn't need.
It was only when I pushed back -- something I hate doing, esp'ly on first visit to a bike shop -- that the technician recognized I wasn't such an easy target.
I have three bikes -- the vintage I just brought in, a Jamis hybrid, and a TREK moutain bike. I just moved to the area. I'm hoping to have a good rel'p with you guys.
I'm going to try some other stores, before I come back. I'm hoping the next time I do, it's a much cooler experience.
Fast and friendly service. Good inventory of bikes. This was my fifth bike purchase from them.
Great range of products and the personal and informed service is fantastic
you have what bikers are looking for aor you will get it for them.
The staff was very friendly and informative and helped me through the entire purchase. Have already recommended to several friends and coworkers
Fantastic staff makes the shop stand out. Friendly, knowledgable and competent....everything any customer would expect.
Friendly, knowledgeable, quality work, and at a competitive cost.
The staff was fantastic and the work was done super quick
Owen was an excellent sales person; knowledgeable and clear in his explanations. He understood immediately which bike would suit what I wanted, and he was right on target. Couldn't be happier with my Dual Sport + 2 stagger.
The staff (especially mechanics) are always friendly and helpful.
You have several mechanics on staff to handle walk-ins off the trail that have breakdowns. I was running a Boy Scout mountain bike camping event at Lake Fairfax. One of my younger scout’s bikes had a non-fixable failure with the derailleur. One of the mechanics took care of it right away and was able to get him back on the trail within an hour.
I broke a valve stem on my tire about an hour before they closed on Saturday evening. I was in and out of the store in 15 minutes, all fixed up, and ready to go for the Reston Spring Triathlon the next morning. A+
Just happened by the shop after years of riding past. Love an IBD, and especially one that is so well merchandised, organized, and welcoming.
Awesome staff opened slightly early so I could buy some innertubes for my bike. Had never been there before and the whole staff encounter was awesome. My new bike shop...
Professional, do the service job right! Very satisfied.
Friendly service
Fast and friendly service. Staff is great.
Friendly and professional customer service. Excellent breakfast, organic locally made snacks, great beer recommendation. Knowledgeable bike associates.
I recently had the pleasure of visiting The Bike Lane in Reston, and I must say, it was an incredible experience. The store itself is well-organized and has a great selection of bikes and accessories to choose from. But what really sets this place apart is the exceptional service provided by the staff.
As always, the Bike Lane was very helpful. I needed some bike parts and they found what I needed quickly and at a good price.
Great sale & maintenance team!!
Bill Helwig helped me out a lot when fitting me with my bike, & recommending a helmet.
You know what you’re doing, friendly and professional.
Derek was fantastic.
Very friendly staff
Very biking customer oriented and friendly like a LBS should be.
Everything was great. You were busy at the time so I can’t hold that against you but I would have liked a bit more input about what I was needing.
Nice staff and e-bike!
Every one is knowledgeable and friendly. The lifetime minor adjustments are a great bonus too!
Employees are very attentive to shoppers. They take the time to welcome visitors, talk through options, and provide useful recommendations. Very friendly.