based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great shop, great service, great people!
Ordered a small part more than a week ago. It’s still with UPS in Pennsylvania, UPS has no idea when it will be delivered.
Great knowledgeable friendly mechanics!
These are great guys and very knowledgeable and super helpful!!
Customer service is outstanding!! Everyone was very knowledgable about the products and our sales associate steered us to the right bike for my son. I highly recommend anyone looking to purchase a bike stop in and see what this place is all about; you'll be glad you did.
Great mechanics, good salespeople who listen to the customers, and good products.
The staff. Everyone is cordial and professional.
The service is spectacular! The small things mean a lot and the large things I’ll be coming back for! my neighborhood bike shop
The friendly feel, the expertise of the people working there, terrific coffee and beer, tons of apparel. Just the best
Great customer service and help deciding which bike was best fit for me.
Great people
Helpful and knowledgeable staff. And if you’ve been there more than once there’s a good chance they’ll greet you by name when you walk in.
Always informative and attentive
Thanks for checking out my bike on such short notice. Much appreciated!!
Outstanding service and quick turnaround.
Great customer service!
Arrived early. Vibe was off. Guy who changed tire amazing but rest of staff not friendly since I came I'm early. I will not be back
Friendly service and great support!
People were very nice and knowledgeable. Even if they don't have it they are willing to work with you to get what you need.
Attentive, responsive, knowledgeable staff.
Great service!!
Great service. Quality brands and products available.
Like enough to buy new gloves and a round of beers.
I had a very good experience, everyone was super nice and it was my first time buying a road bike and they walked me through everything and made me feel comfortable.
Genuine care to each and every request, most helpful bunch of associates , AND great beer!
Bike Lane service is top notch with excellent customer service.
Friendly, knowledgeable, and helpful staff
Super friendly staff and great selection. Store is beautiful
Great store. Great owner.
repair and tuneup were perfect.
I was told to when to pick up the bike and I showed up but the bike was not ready.
not a big deal, but a call would have been great, but not a big deal - repair was perfect