based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Marc, Jeff and the entire team here are bosses. We can bring virtually any cycling related problems and they fix it, nail it, we are off!!!
Thanks guys for hooking us up with the best gear and the most incredible service!
Service, knowledge
What a great shop!! I have never met a more handsome and friendly mechanic. He smells terrific! Nathan had VERY big hands too!
Service is always fantastic and helpful - we always go out of our way to go to the Bike Lane even though there are closer bike shops to us because the people there are so helpful. Thank you!
Customer service
There's a buzz of activity anytime you go into The Bike Lane. It's a community. It's staffed with experts focused on serving the cycling community no matter whether you're a beginner or a speed racer. They strive to provide the best customer service while placing you in the bike most suited for your needs. I purchased my last two bikes from The Bike Lane and I'm sure my next one will come from there, too. Keep up the good work!
Quality of service was great but a little pricey.
Polite. Consciousness. Professional. Quick to solve the problem.
Great staff!!!
The staff is so awesome!!!!
Very good value. Helpful staff.
Great local bike shop-been buying bikes and having service done there since the first store in Burke.
Good customer service and quality of work done
suer friendly, low pressure, helpful
Great service and prices!!! The people who work at the Bike Lane make Ll the difference! I pass two bike stores on my way to the Bike Lane.
The customer service (both sales and service) is consistently excellent and is the best of any bike store in the area. A particular shout-out to Marc Walowac, who has always listened to our concerns and provided helpful responses. We also enjoy our interactions with Ward.
The people are the best part
Quick service
The best
All the staff are experts in all biking needs which made decisions super easy. Loved Adam's help to make sure a small hiccup in the process got fixed ASAP. Great people, great atmosphere
Very helpful, knowledgeable, professional sales and support staff
Fixed a flat for me on the spot!
great bike shop super friendly staff a lot of selection to choose from
Everyone is so helpful, and friendly too! I love the feeling that I belong here. And no question is a dumb question. So, I asked ALOT of questions and got honest answers. The Bike Lane made me feel like family.
Great customer service, friendly, knowledgeable, go above and beyond to explain things and answer questions. Good quality products and selection.
The staff is friendly and pay real attention when trying to figure out a problem. I find the service is expedient and expert.
The people working there were great, found exactly what I needed and helped me get on my way quickly!
Marc was great to work with and helped me pick up an awesome bike from Niner!
Know your bikes in more detail. Especially the weird ones using the 141 boost.
Very personable/professional staff and great beer!