based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service! The team at the Bike Lane helped us find the perfect product for our goals!
Excellent service and knowledge Bill did a fantastic job for the bike fit
Love the concept, vibe and staff! Also love that they offer coffee, sweet and savory treats and an on-site brewery. Would definitely recommend and return!
Purchased Domane road bike during Covid (3rd bike from Bike Lane) and really happy I did. Great compliment to my riding inventory, snappy, light, fast.
Love the service department mechanics who’ve worked on my bikes to include an update and rebuild of a 520 touring bike with new components. The 520, not the fastest, prettiest, or lightest, but it continues to be my favorite long ride bike even though it’s 15+ years old using “dated” technology.
Plus, when riding the W&OD and passing by the Reston shop, Todd brews some tasty suds. Stop by for refreshment.
Friendly staff, good things to eat and drink, great location.
loved that you were able to accommodate me on such short notice for my kid's bikes.
thank you for this
The guys at The Bike Lane are very prompt to answer all your question and everyone is very polite and knowledgeable about the products,
Just bought a Trek Fuel EX-7 and they helped me set it up and the customer support they provide is excellent!
I thought prices were a bit too high. Other than that, I like that he service is friendly and helpful.
So far, I've only done the bike maintenance class, and wandered around the shop. The class was great. I wish it was more hands on, but it was a large class, so that would have been difficult. As far as the store itself, from looking around they have a very large selection, and the staff seem very friendly and knowledgeable.
Always great service along with fantastic selection of bikes and gear. Can’t beat also having a coffee and beer bar! The entire team is helpful and very knowledgeable.
I brought my bike in for repairs and waited 3 days for an estimate- no email response. When I called I was told it wouldn't be until two more days because of the high volume of repairs.
I finally went back and took my bike back home. It's a really nice store, good techs as far as I could see.
The staff is very friendly and helpful
Everyone is sooooo nice and helpful
Great staff, top notch folks!
Wonderful staff! I purchased several bikes from them already.
Knowledgeable and helpful people with good prices.
Fast and friendly staff, great atmosphere
The focus on the long term success of everyone who comes in the store—it really feels like joining a community more than buying a bike.
Good price on cycling gloves!
Service is 100%!!
Always helpful always honest great place
The best bike shop ever. Although I’m a novice in biking they truly take time to make sure I understand what I’m getting in to. They really care for their customers and not just sell bikes and related services!
Staff very knowledgeable about bike repair and products. Service is excellent. Parts delivery is very fast. I would recommend them highly.
Your staff is awesome!
The entire staff is kind, full of knowledge & super helpful. We will always shop at The Bike Lane and send our friends here too. Thank you for another great shopping experience!
Friendly & knowledgeable staff who go above & beyond! Highly recommend bike fit with bill!
Easily the best bike shop I have ever dealt with. Great staff. No matter if you ride on the road or trails Bike Lane will get you and keep you rolling. Richard and Tom are world class mechanics.
If you use my review please use "SD in Reston" as my name. Thanks.
Friendly, helpful, and informative staff that go out out of their way to make the best of your time.
Service Technicians
Nothing. It is just hectic when you are crowded.