based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff, from intake to explaining the work, to pick up. I appreciated the non-technical explanation of the work needed to be done, ahead of them writing up an official quote. And I appreciated they could work on my 40-year old three speed, which has no monetary value, but I did not want to see it in the landfill, and it's all the bike I need for riding on paths to the library and the pool.
We grabbed 2 bikes from this store on Sunday and we couldn't have been happier with their team and their service. They were super knowledgable, polite, and efficient. I also felt the pricing was fair. Would highly recommend this store/company to anyone in the Herndon/Reston area looking for a quality and reliable bike shop.
Every interaction has been incredible and focused on making me a better cyclist, not just a sale.
Friendly and knowledgeable people
Very friendly store atmosphere, knowledgeable employees. Also beer.
Efficient, expert, fairly valued polite service. Highly recommend!
Super-friendly staff, always happy to help with questions and special orders. Outstanding selection of gear and equipment; I can always find what I'm looking for. And the amazing beer doesn't hurt!
Your whole staff is great, but, Tom, your salesperson is phenomenal!!!
When I entered the store I was cheerfully greeted by Otis. He was awesome! I would highly recommend this store! And definitely ask for Otis when you get there.
I"m a big fan of Trek, and The Bike Lane has an awesome selection. Super knowledgeable sales reps and mechanics, the beer is delicious and the bar tenders bring a smile to your face! I think Helwig is literally the best NE Hazy I've had!
excellent service
Everyone does their best in all aspects
Location, presentation, friendly staff, customer service, and a lot more. Great store that will be our go-to for more service and products. Enjoyable process buying bikes there :)
Quality and selection
Fun atmosphere with amazing customer service!
knowledgeable and friendly staff
Associate was awesome, professional on his field
Great personal interaction, knowledgeable technical advice and great selection of products.
Absolutely the best in every way possible
Everyone is so customer centric and friendly
New to the area and so glad to find this gem of a place! Everyone is so kind and welcoming, kids love the muffins in the cafe too! Great advice, great service and great selection of bikes to fit every need and budget. We will be coming back!
It's the service that I really like.
Phenomenal staff of friendly, helpful and knowledgeable people who love cycling and want others to enjoy it as well. Small business that goes the extra mile to ensure satisfied customers - went in for a bike for my wife, came back the following week and bought a new one for myself, too! Exactly the neighborhood shop I always wanted in my hometown that shows the cool vibe and friendly atmosphere of Reston. We plan to stop in often to enjoy the coffee and beverages and to just say Hi!
The staff is very friendly and helpful helpful
The staffs knowledge of their products, and service’s knowledge of bikes, and how to repair them.
Have more critical parts (like tires) available in store, to reduce waiting time for fixing bikes.
Thank you Bike Lane! You brought my 2 bikes back to life!
Great shop! Service is done correctly and the pricing is reasonable.
I came in for a couple of help fix-its, a freewheel removal and a clipless pedal repair. Both easy stuff for which I did not have the right tools. Nathan fixed things right up and while I was waiting there was so much stuff hanging on the walls that I had not seen before (all my bikes are from the 1970s and 1980s) that I just HAD to buy something: a multitool which is exactly what I was looking for, and some handlebar tape that spared me from researching on Amazon. Oh, yes, the iced tea was wonderful as well. Great experience!
All great, great products