based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I recently had the pleasure of shopping at Bike Lane and was blown away by their exceptional customer service. These days, it's rare to find a company that truly goes above and beyond for their customers, but Bike Lane definitely delivers. Not only do they offer a wide selection of high-quality products, but their staff is friendly, knowledgeable, and always willing to help. I couldn't be happier with my experience at Bike Lane and would highly recommend them to anyone in search of great products and excellent customer service.
Great service!
Bike Lane is outstanding and I wouldn’t go anywhere else in NOVA. Adam and the sales team are the best. The service team is extremely helpful and take care of any repairs in a timely manner. Bill can help you out with any bike tips and training. The Bike Lane beer selection is great and provides a style of beer for everyone. If you stop by when Ward is pouring beer, it’s an extra bonus. He’s a local legend and can talk Beer & bikes all day long.
So my children surprised me for Mother's Day and planned out surprise visit to the Bike Lane, where my son from Tampa worked with Elliott to surprise me with a new bike. I had no idea but when I walked in I felt like they knew me. My son had paid for 6 beers (not al for me :) ) to enjoy while picking out a bike. The bartender could not have been more fun and made me They were so welcoming and friendly and made me feel so special. Great place!
1. Cursing when pointing out products to my 12 year old
2. Taking a long time more than 5min to checkout with a small cart.
Really glad the shop is there. Everyone is nice. Just a lack of customer service professionalism for this particular trip.
Great sales folks that care about the fit of the bike. The mechanics are great too. Beer and food is also great.
I really like the helpful knowledgeable staff. They almost always have everything you need.
service was incredibly fast - got notification less than 2 hours after the bike was dropped off
Expertise in the shop; location on the W&OD trail; good citizen on the community
Best support ever selecting and ordering a seat post mounted rack and bag for my bike.
I love the bike lane. The entire crew is top notch!
Good customer service. Nice work in the maintenance of my bike.
excellent knowledgeable staff, and a pleasure to work with them.
Excellent place to go for bike items or beer!
Friendly services and quick completion; the Bike Lane installed the brakes on my son's bike when I couldn't get them to work.
I was told a repair would be $30. When I came to pay, it was $50. I am not sure I would have agreed to the work if I knew that was going to cost that much.
I knew almost nothing about e-bikes when I walked in the door, and the sales person was knowledgeable, patient, and extremely helpful. The bike has been perfect for my needs, and it's working great. I'll definitely be back for some food and gear soon!
I loved your shop and the great service. Unfortunately it’s a long drive (I used to go to the Old Keene Mill location quite often).
Very helpful staff. I felt confident in their expertise.
The Bike Lane is more than a local business, it is a community. The services are top notch professional. So happy to support a thriving bicycle business. Highly recommend.
Friendly environment and a great place for the bike community to hang out. Wonderful employees!
Very personal service
I was greeted by Tom, who encouraged me to try e-bike while I was looking for a hybrid. Since I was riding the bike after many years, he cheered me and answered all the questions I had. He also showed me different options that matched my choice in bikes and later also showed some good accessories. His encouragement and all the information shared, helped me get my bike right then! I look forward to attend some events being organized by the store and shop more as I get to buikd more endurance.
The professionalism of the staff members
Your repair technicians
Friendly, knowledgeable staff. Supportive of novice and/or recreational cyclists just as much as die-hard cyclists be it road, mountain, enduro, and/or downhill disciplines.
Great service and convenience.
Excellent and prompt customer service, always. This has been my consistent experience with The Bike Lane since the very beginning.
Everybody is awesome. :)
Friendly and knowledgeable as always. We love the Bike Lane!
Great personnel, Fantastic and friendly sales staff. Very much appreciated