based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The bike fitting was excellent. Very knowledgeable and cared a lot that the fit was perfect to reduce the chance of injury
Rich is great.
Brilliant advice from experts.
Employees are very knowledgable and don't talk down to the customer.
Your ship is right off the bike trail.
I like the overall culture at Bike Lane. It is extremely laid back and welcoming. Whether I'm stopping at the shop after a ride or coming in for work on my bike, I find the staff very friendly and eager to help with problems as they arise.
Work was clearly communicated
The people here are amazing. Very nice and super knowledgeable
Best service and professional and nice staff. Enjoyed the microbrew too. I will be back soon.
Professionalism and quality of service
Pick up process was simple and great. Staff was very helpful and it was a pleasure overall.
Great personal service and recommendation on the right product for me.
Friendly, knowledgeable
I was treated with respect and kindly. The service for my 2 bikes was completed by next day.
Great customer service and people really treat you like a person — prices are reasonable
Good selection of gear, good branding, good vibes!
The staff was incredibly friendly & helpful in finding bikes and gear that fit what I was looking for, also taking time to explain the differences between various options so as to not overwhelm a biking newbie like myself. It's also great being able to grab a drink or snack while shopping around.
Knowledgeable, professional and very courteous.
This store really went beyond in helping me to hopefully resolve an issue that I had with a purchased, very high quality, portable, fat-tire air pump that I really wanted, but it just did not work out for me as a feature I was hoping for wasn't compatible with the design of that pump (an accessory hose with digital gauge was a bit too short for this particular pump; the pump having a larger diameter tube and handle). The store's sales representatives, very professional, gracious, and knowledgeable, took back the pump and returned the money spent on that item--even though the packaging was no longer in great shape. This was a special order item that could have enabled them to not accept the return; but, they were genuinely very interested in ensuring my satisfaction. So, I very, very highly recommend them.
Very knowledgeable team... quick and professional service
Such friendly & speedy service! My first time there, but I'm definitely coming back
You will have a great experience here if you know nothing about bikes, and a great experience if you know everything about them.
Great inventory. But the employees that work there really make the experience. It doesn’t hurt that you have a brewery.
Kind and knowledgeable staff, I felt like I was getting quality while not getting screwed price-wise, they educated us on the bike and how the chains work… really a great experience overall.
I took the maintenance class.
Casual and informative.
Service: Tom is awesome
Great service and attention to detail.
Very friendly and inviting space, excellent customer service, trustworthy folks. My favorite bike shop in NoVa. Love the Hellwig IPA!!
Proximity, availability, variety, and friendly staff!
great selection of product, superb employees!!