based on 4844 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Rad shop!!
I always have a great experience getting product recommendations from the team. Marc was particularly helpful in looking up model of previous sunglasses I had purchased and recommending cold weather riding gloves. Thanks!
Staff are both knowledgeable and helpful even to those of us new to cycling!
Best Bike service in Herndon/Reston area. Employees are very friendly, and professional, and do not push sales on you. Perfect combination!
Great bikes - great customer service - real sense of community- more than just another bike shop
Friendly, super knowledgeable staff!
Everything was just as described. Great service. No issues.
Best service and sales staff with great bikes!
Very reachable (can walk in with questions / concerns) and great service.
Love the coupons and rewards! Friendly people and great service too.
Great at providing timely updates on progress of repairs.
Amazing personalized service from Marc! He is knowledgeable, friendly, and didn't try to push me to buy anything. Would highly recommend the Bike Lane to everyone!
My bikes have never been better cared for and I have been able to ride farther and more comfortable than ever before because The Bike Lane is servicing my bikes. It is a great bike shop.
I had incredible, personalized service during each of my two visits to the Bike Lane. Loved the store and will definitely return!
Ok all I bought was a Cortado and a pair of sunglasses but I really appreciated the friendly vibe. I will definitely stop by when next on the trail, as well as add it to my espresso rotation!
Bikes were tuned up and fixed very quickly! Thank you!
The handle bar tape was ripped during the crash, I pointed it out to be fixed, and it was not replaced. We had to leave town when I picked up the bike, and when I return I will have to return the bike to have the tape fixed. It took 12 days for the first visit. How long will this take?
Great, knowledgeable, friendly staff!
Great service and friendly shop staff. Hey have gotten me out of a jam on a number of occasions. I highly recommend!
Your staff has taken care of my bike as a walk in customer on three separate occasions. Each time, I've been able to have the replacements made while waiting. Terrific customer service!
Nice service, helpful and friendly staff
Richard in the repair shop was great. Communicated well, was knowledgeable, efficient with his time, and my mtb now all tuned up and rides like a hybrid….super quiet and as if brand new.
Great service!
Close to my home and enjoy all the commotion (seeing shop rides, brewery, cafe). One day I will have time to try.
Good choice, reasonable price.
Friendly knowledgeable staff. Nice selection
There’s something for everyone at the Bike Lane, and customer service is unmatched. The day we were in the shop, there was a senior lady purchasing an e-bike, a young person whipping mountain bikes over the curbs, and us middle-aged people shopping for our first road bikes. Every customer was treated with the same care and respect. I’m really happy we went with this bike shop over the others because our new bikes come with lifetime minor adjustments, so we can just pop in when we go by on the W&OD to have them check things over.
Also, they offer a fantastic bike maintenance class which is essentially free because you get your class fees back as store credit!
Prompt service and knowledgeable staff.
Bill better not still be sleeping in the back
Great sales staff, great products!