based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and friendly shop staff. Hey have gotten me out of a jam on a number of occasions. I highly recommend!
Your staff has taken care of my bike as a walk in customer on three separate occasions. Each time, I've been able to have the replacements made while waiting. Terrific customer service!
Nice service, helpful and friendly staff
Richard in the repair shop was great. Communicated well, was knowledgeable, efficient with his time, and my mtb now all tuned up and rides like a hybrid….super quiet and as if brand new.
Great service!
Close to my home and enjoy all the commotion (seeing shop rides, brewery, cafe). One day I will have time to try.
Good choice, reasonable price.
Friendly knowledgeable staff. Nice selection
There’s something for everyone at the Bike Lane, and customer service is unmatched. The day we were in the shop, there was a senior lady purchasing an e-bike, a young person whipping mountain bikes over the curbs, and us middle-aged people shopping for our first road bikes. Every customer was treated with the same care and respect. I’m really happy we went with this bike shop over the others because our new bikes come with lifetime minor adjustments, so we can just pop in when we go by on the W&OD to have them check things over.
Also, they offer a fantastic bike maintenance class which is essentially free because you get your class fees back as store credit!
Prompt service and knowledgeable staff.
Bill better not still be sleeping in the back
Friendly and knowledgeable staff, competitive pricing on products and services.
Great Team and Like the store.
Great service!
Services are good.
Great info and attention from the gentleman who assisted me (I forgot his name). He helped me find a great helmet (I’m a novice rider)!
Outstanding service!
Ward Sampson......Wardio Beer!!
Friendly staff and good vibes!
Great customer service
Excellent advise and attention to detail. Great place all around!
Great job with the work on my vintage Serotta!!
The tech was very friendly and responsive in fixing my flat. Also, it was nice to have a recommendation on a high pressure bike pump. If I didn't live in an apartment building with the bike in a bike cage I would have considered it.
Thanks,
Rick
1. Great bike mechanics and service, even without notice
2. cool vibe of shop
3. Todd!
4. Bill, as supreme fitter
5. parking!
Excellent service. I was immediately greeted as soon as I walked in the store. Tom and Todd were very helpful, honest, and friendly. I found exactly the bike I was looking for and they didn’t try to upswell me into something I didn’t need. Highly recommend this store.
The service is amazing. Everyone is friendly, knowledgeable, and takes the time to get to know you and your biking needs. Working with them is easy. The good beer in their brewery is just icing on the cake.
Mark is amazing, I’m new to biking so it was refreshing to speak to someone so informative and knowledgeable. I learned so much about bikes throughout the process and Mark was extremely helpful and patient throughout my whole bike selection, test ride and purchasing process. I’m so excited about my new Trek Dual Sport 2 bike and I’m happy Mark and the staff at The Bike Lane made it such a great experience.
Nice folks. Good work. Well done.
local, friendly, knowledgable
Great, knowledgeable, friendly staff!