based on 4846 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service and welcoming/helpful staff. Well stocked store. Convenient location. Great proximity to W&OD bike path. Very nice pre- and post-ride oasis with food and beverages, plus outdoor seating.
Great shop. Todd and the crew are always helpful and friendly. Derick in service is one of the best.
I like that the store had different styles of bikes and products. I really enjoy the customer service and expertise in the products offered.
The customer service representative who sold me the bike gave me confidence and peace of mind when I decided to finally go for the bike.
Friendly, knowledgeable staff.
Great selection, customer service and they knew which bike was best for me. I also had it fitted before I left. Great job!
I attended the bike maintenance class. It was very informative. Great for beginners as well as more seasoned riders.
Tom was an outstanding person to work with on getting a new bike
Local business with expertise and friendly service. T Bone was great in helping me select a bike.
Over 15-year Bike Lane customer here. Took my son's college bike, a Giant Rincon for tune up.
The bike is worth about $100. Estimate for tune up of $236 was received and felt it was way too high - and included a lot of unnecessary items, and items that I thought would be included in the so-called tune-up. Specifically, it was estimated a $20 labor charge was added to charge the new tube -- and this was added to the $100 tune up fee. What exactly does a tune up entail if not the labor cost to change a tube? Emailed Bike Lane upon receipt of their emailed estimate asking questions about the estimate and whether all items were necessary or just recommended. Never received a reply from Bike Lane. Never got a call from Bike Lane. So, we just picked it up and brought it home. We made a special trip about 1/2 hour away from our house to Bike Lane Reston for the tune up because we had always had good experiences there. From now on, we will take out business to the bike store around the corner from our house. Bike Lane has lost customers.
I appreciate having an awesome local bike shop within a mile from my home. I always feel welcome and enjoy the weekly shop road rides. I enjoy the bikes, beer, coffee, service and the people who support TBL. I hope to join a MTB shop ride sometime in the near future.
Easy to talk to and provided what I was after at a reasonable price.
Quick, friendly, professional and repairs were done very well.
Everything!
Product availability and service
Easy to work with and clear about next steps in my repair
Good customer service and excellent bike inventory
My wife & I have both been extremely pleased with the knowledgeable service by the Bike Lane staff. All the service we’ve had performed has been stellar and held up very well.
Staff is friggin awesome and beer is better!! What more could you ask for?!?!
The owner was a little pushy in trying to get us to spend more money/buy more gear that we didn’t need.
Always great experienced folks to help out. Friendly, knowledgeable and patient with customers. Also, can't beat getting a togo growler!
Convenient, friendly, efficient service.
Outstanding service from people that really know bikes and riding!!
Was a wonderful experience
You are doing fine
The customer service and friendliness is the best of any bike shop I've been to. Even though i wasn't going to buy a bike from The Bike Lane due to inventory, they let me ride a larger size bike to compare differently components. They took the time to get to know what I was looking for to give any advice they had. They are so nice and always make time for you!
Helped me install the phone holder at the store.
The best service i've encountered in the bike industry
Absolutely amazing staff, totally professional and very helpful.
Employee Professionalism
While visiting the area we stopped in at Bike Lane while we were out riding the W & OD. Very well equipped bike store with coffee bar and mini-brewery to boot. What could be better than that? 😉
Thanks for the hospitality fellas.