based on 4846 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Joyful, helpful, and knowledgeable staff.
Good service department as well.
My annual service included a detailed cleaning which was a pleasant surprise!
It is a small, cramped shop with a limited inventory... the service staff have seemed inexperienced...
Good stuff, reasonable prices, friendly people, great location!
Quick, efficient, and economical service! Thanks to the team for taking care of our bike repair.
Very friendly and knowledgeable people who work there and everyone seems to like being in the store, which makes for a great atmosphere. Plan for extra time when you visit so you can enjoy a beer or pastry!
This is my first time buying a mountain bike and coming to the Bike Lane to shop. Tom B. was extremely helpful throughout the entire process of selecting the appropriate bike for me. Thank you guys for your help, I'll be back soon.
Great service, quality work, friendly folks (Bill, Todd, Mark & Owen) and love the hang-out atmosphere. I’ve never wanted to hang out in a bike shop so much before. It’s a haul to get to you guys, but you have my loyalty.
Everyone was friendly and helpful. Their bicycle inventory is much better than anyone else. There’s a bar inside the shop and the parking lot has access to a bike trail.
Selection of bikes and customer service were outstanding.
It been a pleasure doing business with The Bike Lane. Everyone I have come in contact with has been exceptional and always willing to assist me. I enjoy visiting the store and even over the phone they have been accommodating. I purchased a bike here last year and they assisted with a fit, and accessories. I even received rewards from my purchase this month! Awesome! Two Big Thumbs Up!
Great staff, polite and welcoming.
You ask questions, listen to customers and our concerns, find out how we're going to be using our bikes/accessories, what we're looking for, etc. prior to making recommendations.
The salesman spent a sum total of 3 minutes with us before simply asking if we were ready to be rung up. I would’ve liked a bit more time spent highlighting the bike and/or making sure we had no questions or needed anything else. We literally walked in and dropped $800+ in less than 5 minutes. No information about any service or warranties, no advice offered about proper fitting. We will most definitely NOT be back.
The Bike Lane has great service and great employees!
Only shop that actually wanted to help and the precarious problem. Very happy to have come across them, other stores didn’t even try. They found multiple solutions to solve the problem and have a long time customer now.
Top notch. No competitors in the DMV. Service technicians are very competent and talented. Don’t waste your time anywhere else.
Sales staff were very attentive and helped me get a new tube. Thanks for the $5 reward that I could use to pay for part of the purchase.
The team @TheBikeLane is a perfect local shop. They support all types of riders. They really know their stuff. The represent all the best brands.
Great service and great products! Excited to go back for bike service… and a beer :-)
Friendly customer relations
We love the Bike Lane! We're not a spandex, $3k bike family. We shop at Bike Lane for our kids. Everyone is super helpful and nice. Not snooty like other bike shops (AHEM SPOKES). We live in Vienna where there are several bike shops but drive to Reston because we prefer Bike Lane.
Cheers!
Staff were courteous and attentive. Just wished you were still in your Springfield location.
Service was efficient and quick. Result was a good job.
The staff and mechanics are knowledgeable and friendly. Great environment and beer!
Awesome shop...these guys put in new rear hub bearings in a few hours. Truly amazing
I highly recommend you checking them out
The staff was very friendly. I was approached by two people asking what I was there for when I walked in the door and to the repair area in the back. The repair was quick and I got a brewery tour also during it! It is a cool space and a cool store.
Great personable customer service representatives.
The Bike Lane.......a complete bike shop ! Well stocked and well staffed !!! I bought my Top Fuel 9.7 online and drove 3 hrs to pick it up. I honestly wished for ONCE in my life I lived in the DC area, just so this could be MY home bike shop. Did I mention they have a Micro Brewery too.... COME ON !!! Seriously.... I could potentially live there!!! Anyway, the owners Todd and Anne Mader are super friendly and super knowledgeable.....they are definitely "bike people" I was there on a Saturday morning and there had to have been 8 people working the store....every SINGLE person was friendly and happy to be alive.... I think everybody there said either "good morning, welcome to the Bike Lane" or "good morning, can I help you find something" I am mean it was Chick-Fil-A service in a bike shop..........experiences like this reinforces the "idea" that there are still good people out there who genuinely do things because they love it. Everyone in that store.....LOVES BIKES.
Amazing....just Amazing. Thank you and I'll be back !!
Everything! Awesome friendly knowledgeable staff.