based on 4846 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The boys were a huge help. I went in know what I wanted and they pointed me in the right direction. No sales pitches, no BS. Super knowledgeable and a big help I’m getting me on my first bike. Thanks dudes
I’ve shopped around and feel like the people who have helped me from TBL listen to my goals and offer suggestions rather than trying to squeeze the most money out of me. That makes me trust y’all and will definitely come back!
The Bike Lane has gone out of their way on several occasions to help me find the right bike to purchase, and have gone overboard in fixing several bikes for my family.. They are the most friendly and professional bike staff ever!!
Owen was very helpful in providing information about electric bikes. Not knowing anything about electric bikes, with his guidance and clear details on the various bikes, I was able to find the right bike for me. Owen provided the facts and let me make my decisions on various purchases. I visited the store many times and all of the staff were friendly, helpful and created a comfortable environment for my purchase. At times the store had several customers which they handled the proper way. Every person that entered the store was greeted and told they would be helped as soon as possible.
Knowledgeable staff and great inventory.
The staff at TBL are always friendly, helpful and outgoing. The service is always good and it's a fun shop to visit.
The price was right, and the work was done immediately!
So, I bought my Trek road bike from the Bike Lane several years ago when they were located at the horrible Town Center.If you like free parking DO NOT waste your $$$ or time.Boston Properties disrespected the locals when they took over Reston Town Center.Anyway,Todd and the crew have taken care of all my bike needs.Did I mention FREE parking at their new location...
Great customer service!! will be my go to bike shop in the area!
I like the feel of a small bike shop, I had a conversation with the owner when the store was in the Town Center. That gave me the feeling that when I had purchases or repairs that I would like to support his business. I recommend Bike Lane to my son and he has been using this shop ever since. Even purchased a new gravel bike.
I had my road bike in for repairs and the final bill was less then quoted, due to the way they wrote it up. Instead of listing labor for each item, lumped most together as major tune up. Thank You, Ken
Very polite and helpful customer service. The seller was Insightful and perceptive. Provided relevant information with an easy going attitude.
- Thank You
Great service, I will be back!
Good selection, good service, good prices.
I love the atmosphere of the store and the fact that the coffee shop supports local small bakeries! The staff is nice and always willing to help! Keep up the good work!
Great service and customer satisfaction.
Tom did a great job aligning my front wheel... the service was quick....and the price was reasonable.... the Bike Lane is very convenient with great bikes.... nice bike equipment... and I really like the cafe!!!
It was okay. Expensive stuff with mediocre quality
Great service! Perfect location!
Love the staff - always very helpful, friendly and knowledgable
They took me in quickly and took care of my flat tire in minutes and I was back riding my bike
Quick, professional service- the best annual maintenance on my road bike ever!!! Pride in their work is a signature. Respectfully Eric
Everything! The staff knew there stuff. Helped me with questions I was unsure about. Very relaxed cool environment. Sometimes you get a vibe that makes you uneasy or tense. Not here at Bike Lane Reston! Had my bike put together the next day for pick up. I was 15 minutes before close and it did not bother them. They stayed later to help me get set up right and ready to go enjoy the trails. Bike Lane Reston will see me again and I’m happy that I was able to buy me new awesome bike from them! Thank you to the two young guys that helped me out!
I have been riding for 60 years, had bikes set up for me by World Cup Mechanics and have never seen a shop where there are two all star level mechanics. Tom and Richard are incredible and I consider myself fortunate to have these guys down the street.
I recently purchased my 3rd bike from the bike lane. They have the best bikes around!!! Very affordable & high quality. I am also very happy with the service they provide. Top notch quality
Everything
People are so nice and very helpful!
Quality and first class service.
Products in stock with quick shipping. Excellent service.
Friendly service
Everyone was helpful and provided one on one attention while I was there. They were knowledgeable and had great customer service~
I wasn’t clear on the free tune up until I ran into the owner before I left but other than that, it was the best bike store experience I have ever had.