based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good customer service and excellent bike inventory
My wife & I have both been extremely pleased with the knowledgeable service by the Bike Lane staff. All the service we’ve had performed has been stellar and held up very well.
Staff is friggin awesome and beer is better!! What more could you ask for?!?!
The owner was a little pushy in trying to get us to spend more money/buy more gear that we didn’t need.
Always great experienced folks to help out. Friendly, knowledgeable and patient with customers. Also, can't beat getting a togo growler!
Convenient, friendly, efficient service.
Outstanding service from people that really know bikes and riding!!
Was a wonderful experience
You are doing fine
The customer service and friendliness is the best of any bike shop I've been to. Even though i wasn't going to buy a bike from The Bike Lane due to inventory, they let me ride a larger size bike to compare differently components. They took the time to get to know what I was looking for to give any advice they had. They are so nice and always make time for you!
Helped me install the phone holder at the store.
The best service i've encountered in the bike industry
Absolutely amazing staff, totally professional and very helpful.
Employee Professionalism
Buying my new Trek Rail was such an easy and smooth process. The guys took their time and set up the bike for me exactly how I wanted. Thanks to Todd and all his employees.
Friendly and helpful staff. Tune up and repairs was completed very quickly and for a reasonable cost that was quoted in advance.
My old bike rides like new after a tune-up
Excellent service
well stocked.
Excellent service!!
Friendly and fast walk in free adjustments! Derek was great!
Awesome bike shop! The staff is knowledgeable, friendly and helpful. Easy to communicate with, offers a great selection of bikes and accessories. Easy access to W and OD from shop. Great service. Best bike shop around. Definitely will recommend and use in the future.
Very friendly and accommodating for a newbie! Helped out and invited me to stay! thanks fo the great experience
Took my 20 year old cruiser in for a tune-up. Todd and the crew did a great job. Quickly. Great communication. Great knowledge. And a fantastic Americano! Thanks Todd!
Derek was great. Great work, good price. Thanks!
Bill was excellent. Took his time even after hours to get me setup on a new bike. Excellent customer service and very knowledgeable.
Plenty of inventory and great friendly service.
Always good customer service
Great service, friendly staff, a bit pricey but got the bike back and all tuned up perfectly in one day and I know there's a ton of bikes they have to work with.
Easy to work with and clear about next steps in my repair