based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The best bike shop in the area! They have everything you could possibly need, if they don't, they'll order it for you, and the shop employees are always friendly and ready to assist! :)
Very responsive, friendly and good at what they do! Thank you!!
I was up front on what I asked for, however the mechanic would not respond with the details of the things I was interested in or focused on things other than what I communicated was important to me. In the end, the work that was done was good but it was frustrating to get strait answers and to get the mechanic to focus on what I asked for.
Service is always helpful and friendly
Friendly, knowledgeable staff. Good selection of quality equipment. Good prices
Friendly service. Helpful not pushy salespeople.
The associates are knowledgeable and friendly.
They are personable, they truly take the time to get to know you, you don’t feel like a customer, they make you feel like a friend. When you go to this bike shop, it’s not just about getting your bike fixed, or buying a new pump, it is about entering into a community of friends…They will go out of their way to make sure you find the right bike, fix your bike again and again if it just doesn’t feel right, or a beer or a coffee to get you home!!!.. best service, best bike shop, honest, straightforward, integrity, compassion. The Bike Lane is not about making money, it is about building a community. Best bike shop in NoVa!
Thank you for your speedy service and excellent packaging, and price-point.
Open earlier
The gentleman who helped me was very nice.
Everyone at the Bike Lane is friendly and knowledgeable. Great location a 3-minute walk off the W&OD. And the beer/coffee facilities are terrific.
Price was the best with free shipping
Always friendly and helpful service!
Ecellent!
Honest assessment for work. Great like new bicycle after repair
Good service and selection of items
The Bike Lane Reston is my favorite bike shop, brewery, café, and community all in one place.
Great customer service, really appreciated that you guys gave me a lower price on a safety tube up after determining the bike was in good working order.
The Bike Lane is an amazing experience. It’s not just a bike shop but a real community resource that brings people together. The atmosphere at the Bike Lane created by the folks who work there is a real treasure.
Great shop! Awesome location! Staff is knowledgeable and helpful!
Great service!
Marc was very knowledgeable and patient with us when it came to deciding on a bike for my 5 year old. I’m sure we will be back in the future for the other kids.
Service
Friendly and knowledgeable staff. Good beers. Great location. Fun vibe.
Thoughtful and comprehensive support by Tom and the gang.
Help on finally getting the parts and fixing a long-outstanding issue.
Good cheer of the guys.
Good, quick service, helpful -friendly. Well stocked
my hybrid bike rides much better, quieter, smoother, now.
good work. thanks.
Easy entry, can walk in and describe the issue.
Dereck is great, the shop is superb and well stocked to include a coffee bar and a masseuse. Todd the owner is very friendly, knowledgeable, and customer-oriented. They are my go-to guys.