based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Todd and his staff are very knowledgeable. They are always there to help and it’s a feel good place.
Had the rear shifter cable replaced. Was done very quickly and the results were perfect
I feel like I can trust the guys at Bike Lane to give me good advice and fair service.
Great service, cool place
Very knowledgeable and personable staff . I've been riding 30+ years. Spoke to Mark (manager) about gravel bikes and he knows his stuff, and also what matters vs. trends.
Service and sales at The Bike Lane have always been very knowledgeable and helpful. Thank you.
Awesome service and people
I love the store and I enjoy that I know most the folks there but I’d keep the recommendation for serious riders only.
Unfortunately the repair didn’t work. After I rode the bike for about 5 miles, the the pedals started wobbling again the bottom bracket, just like before.
I don’t think the original tech listened to me when I told him that one of the threads was stripped, rather than a locknut just needing to be installed.
Can you please send somebody to pick up this bike for proper repair? I don’t have time for these repeat visits.
Friendly, professional and their service folks are super helpful 😎
Great service!
Very friendly service, thank you!
Service tram was great.
Nice knowledgeable and Curtiss people
Excellent place with folks who are highly knowledgable and passionate for where they work.
I ignorantly stopped over on Monday when you guys were closed. But some folks were there and helped me out anyway. I got a chance to see your Reston store with nobody in it and got my bike back a day later.
Not only that, the mechanic did a very good job of working with what I had and made it better without overwhelming me with replacements.
The store did not feel welcoming. I felt in the way and as if somebody is doing me a favor for tuning my bike for $200.
Great and helpful staff that aren’t pushy or overbearing. I’ve had several experiences at your shop and all have been very positive.
You have become my default LBS and I have already recommended your store to several riding buddies.
Repairs to my wrecked road bike were completed promptly and were well executed. Appreciated the awards program . Netted me three new tire tubes
First visit to new loci! Unexpectedly pleasantly rustic environ! Staff was as helpful and proficient as ever! Gr8 seeing Derick! Always fun seeing Todd working as hard as when we first met in Alexandria! Keep on truck’n Bike Lane!
Great people. Helped a newb like me understand the new bike market and had patience to answer all my questions
Finished the work early with a reasonable price
Great customer service!
Great location, friendly and knowledgeable staff.
Absolutely
Friendly staff and great advice. Fantastic location.
The Staff at Bike Lane is always friendly and helpful. Last week had an issue with what I thought was the derailleur, they handled the issue at low cost and expeditiously. Would refer these folks to all ...
Knowledgeable and friendly service
Location is hard to get to from Springfield...sad to see you go!!
I especially like working with Bill Hellwig, but, when I am in the store, everyone seems very knowledgeable, friendly and helpful.