based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thanks so much for helping us with our ebike everything working great!
Highly interactive, staff was super friendly and gave me lots of insights into what and how they were modifying the fit.
Fitting was really successful and was able to do a 30mile bike ride straight out of the shop by hopping onto the W&OD trail without any discomfort felt in my legs which had been a sticking point till now.
Everyone was very friendly and approachable. They worked to help with my fit problems and really made me feel heard. I have been to a lot of different bike shops and usually leave feeling intimidated or out-of-place. I will be back to the Bike Lane for all future biking needs.
Everyone who has helped us is very knowledgeable and friendly!
Great service department. I walked in with a bike not purchased there - technician took a quick look and made an educated guess about what it would take to find/fix the creaky crank and gave me an estimate of time before it would be ready (next day).
The partial tear-down, lube, and rebuild fixed the issue and was very affordable.
Very pleased with the responsiveness and abilities of this shop!
The owner provides a great personal touch that always brings me back.
Great Service
You always provide exemplary service and knowledge as we work to keep up the bikes for our family of 6. Thank you!
The issue I had with shifting to the lowest gear was corrected and I was able to participate in my scheduled Saturday bike ride. Thank you!
Great friendly service. Quality mechanics
Each bike tec is on the ball and willing to assist expeditiously. Often waiving it off as “don’t worry about it”. So appreciate their Patience and thumbs up attitude!!!
Thank you
There may have been some new staff there when I was there yesterday, but it seemed a bit disorganized. I found myself having to repeat why I was there and what I needed three times to different staff members.
T-Bone provided us exceptional customer service. We will be back for our future bike equipment and service needs.
The staff are fun and take great care of our bikes.
Great customer service from Elliot
Very courteous service. Great knowledge of product. Did not try to ”sell” me anything.
Awesome bike shop
I came in on Saturday, and it was my first ever visit to the store. I hadn't biked in years and decided to tow my 27 lb 2.5 yr old in a chariot using our neighbors bike. (it was a great workout and enthused me to want to buy my own bike) I am somewhat fit, but was quite exhausted and hot when I arrived. Despite leaving at 5pm, I arrived at 5:40pm and was promptly greeted by almost every person in the store.
The store has a very relaxed, welcoming vibe. (I have worked in retail, F&B for a good part of my 42 yr old life and have always been in a customer service role). Mark was the team member who helped me and my daughter. We needed to get our neighbors bike and chariot tuned, buy helmets, bells, and tire repair kits.
My daughter, Madeleine, was fussy and I was tired. Mark made getting what we need not only easy, but personable and caring. Madeleine did not want to try on the helmet, so I bribed her with letting her pick out a Luna bar. Thank goodness they were there! Mark stayed past 6pm to put some air in our tires and help me get Madeleine back in the chariot. We didn't have space for one of the helmets so he kept it at the store and we picked it up the next day. What a stellar customer experience Mark gave us! I hope he gets a bonus :)
I am very happy with my purchases and will continue to use Bike Lane for any applicable needs. Thank you! (PS We did return on Sunday with my husband and really enjoyed the brewery and outdoor area.)
Always a great experience!
BL has EXCELLENT customer support and stands behind the products they sell. I'm really sorry they're no longer in the Springfield area. They're too far for me to visit on a regular basis, which is something I used to do. Miss them.
Staff is knowledgeable and enthusiastic about bikes
Marc is awesome! He did a great job of assisting me with purchasing first bike! Had a great experience and this will definitely be my go-to shop.
Friendly knowledgeable staff. Fast service. Snacks on site
Friendly and speedy!
Everything
Experienced staff who know the products and how to perform maintenance and builds.
Great service, I really like the guys and gals at the shop, they are very professional and knowledgeable. Thanks
Customer service was outstanding. Very strong sense of community both locally and in the cycling community.
Friendly, helpful staff
Everyone was very friendly, huge bike selection, and great location by the trail. I also like the coffee/beer bar, though I didn’t get to try it out on my visit. Maybe next time!