based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great place great staff
Nearly, convenient.
Friendly, knowledgeable and professional service.
Employees always very helpful n willing to help..
The professionalism and knowledge of the staff made for a great experience.
Variety of jersey fits - it’s great to see a shop stock jerseys for normal size cyclists. I plan to buy one. Great, friendly service
Team members are friendly and helpful. I got parts I needed. I like the bikes and ordered one because the feedback was helpful. Liked the brew pub area, but will have to wait untill next time to try.
Friendly, efficient service
Local company. Great prices. Great service.
The team in Reston was super friendly and thorough! I would definitely come back again. I am recommending them to all of my friends.
I was very happy with my recent visit. Going there I thought I would have to leave my bike to have the pedals replaced under warranty and get a tuneup. Imagine my surprise when the guy picked my bike up, put it in the rack, and was ready to start working on it. I then ran a quick errand to the store, came back, and my bike was ready. The warranty pedals were out of stock, so he offered me a $20 discount on some different pedals, which I accepted. Service was great!
Bill was a fantastic help. Can’t thank him enough!
Great service and great people. Love going there.
Great selection of products and a friendly staff!
Excellent service from a knowledgeable and friendly staff.
Overall very solid experience, most of the staff was very friendly and helpful. I do have to bring it back in though the brakes on my son's bike aren't working (which is the main thing I came in for) which is kind of a hassle - but not enough to stop me from coming back. Overall good experience.
I liked that your staff was very attentive, that they welcomed me when I walked in and provided me with support.
Service department is first rate. They are very helpful and knowledgeable.
Would highly recommend them.
Very clear explanations of options, efficient implementation and follow up.
Quickly available to change out a leaky inner tube and get me back on the trail! And have a mocha to boot!
Great friendly service. Very helpful.
Always great and helpful staff.
Tom was friendly, helpful and straight forward with the facts.
Appreciate the sincerity.
Quick and selection
Quality
I love how they take of small problems for free
Fast, friendly, and done well.
Friendly helpful staff
The mechanics are fantastic and have always been able to help me out when I break things
Fast, courteous and professional service is the hallmark of Bike Line.