based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and personalized attention, courteous service. Thanks again for all of your help!
I was very impressed with the personal service and wonderful staff.
This was my first time at your store. I came in for a flat tire to be filled with air and was told that my bike was rusty and could use a tune up for $100.00. I agreed. When I picked my bike back up, it rode nicely, however; it was still rusty. Scratching my head, I let your team know and they took it back for a few minutes and brought it back out. The chain was not as rusty but the gears still were. I walked away thinking I was sold something I did not get. I will be back to try your services again.
Friendly staff knows what they're doing and are happy to help with bike issues.
I felt there was a lack of communication with my work order. I brought my bike in for a rivnut repair on the bottle cage mount on a Friday afternoon. I was told I would be called/emailed about the cost and work by end of day. That did not happen, so I called the next morning when the shop opened to follow up. The gentleman then emailed me the work order and said I was next in queue to get worked on. I was hoping to ride on Sunday, so I called to follow up later in the afternoon (sometime between 3 and 4 I believe) since I had not heard back. I was then told that it could not be worked on until Tuesday. At that point I said I would just come get it so I could ride the following day and get it fixed another time. They said that was fine and to swing by in the morning. At 4:30 that day I got an automated text that said bike was ready for pickup and an email that said the work order was completed. I assumed this was because it was just closed out since I said I would come get it. I came in Sunday upon opening at 11 AM to pickup the bike and the fix had actually been completed and was only $15. The tech even mentioned that it only took about 10-15 minutes.
I completely understand that there is a queue of bikes to be worked and that it doesn't always matter if it is a quick fix. I'd just like to have some realistic expectations set for when my bike is to be looked at/worked on. Everyone was very polite along the way, it was just very discombobulated as a whole. Thanks for accepting feedback!
The place has a great vibe, and while it was obviously very busy when I walked in with my bike, I had three people reach out and ask if I needed help. Great service, very quick, very friendly, and reasonably priced.
Incredibly warm and friendly staff..they are creating a community, not just a store. Not intimidating at all, was even treated to a complimentary trail ride by the owner. The beer is delicious. A very fun way to spend the afternoon.
Great service.
The bike fitters I worked with were extremely knowledgable and helpful. I like that I get free tune-ups when I buy bikes at TBL.
Great bike tune up and appreciated the recommended services to update my bike gears. Great bike shop!
Service was fantastic! They helped me select the appropriate clip less pedals and cleats. Not only did they do that, but went into detail to ensure a first timer like myself was comfortable with them.
Friendly helpful and dependable
Friendly service, speedy repair
Very nice technician and sales. Almost instant service. My flat tire was replaced in less than 10 minutes. Way to go.
Good inventory (compared to other bike shop in the area. Peter was very knowledgeable and helpful.
Repair service is fast and friendly
Knowledgable, Fast turnaround, reasonably priced, friendly service.
The staff were so friendly and service very reasonable. The location is great. I had a beer while i waited. I will be back!
Fantastic team of professionals, owner set the right culture, friendly helpful, they will cover all needs.
The friendliness, knowledge, and helpfulness of the staff
Prompt service and good work done. I need to bring my road bike back for gear fine tuning but that's normal after a complete change out of the drive train.
I dealt with the owner years ago and he was great but I ended up buying a bike in another shop. I was fortunate enough to have an opportunity to repay his effort and kindness by purchasing something at the store this time.
I found an available bike on the website for a bike company and confirmed they had it in stock. They agreed to hold it to me for an additional time because I had to drive up from the Hampton roads area. Super graceful and helpful every time I called, quick to respond even on the day off via email that the bike was still there so that I could come up the next morning.
I arrived and they specked out the bike based on my weight. While I waited the owner bought me a cup of coffee at the attached coffee shop/brewery.
We enjoyed some chitchat, I picked up an extra jersey, and left with a gigantic stupid grin on my face! The bike has been awesome and I was really happy to do something for the shop that had always taken care of me when I limped off the trail needing repair.
I’ve been to multiple shops all over the Northern Virginia region and I have to say I’m most impressed with these guys. Very professional, very friendly, and laid-back with lots of great stuff in the shop. Get a cold beer and wait for your new bike to get adjusted, after all it’s New Bike Day!
I like the free adjustments on my bike (fix loose spokes) because I bought the bike there.
Everyone was very helpful and friendly.. especially in preparation for the Lime Connect event. I had not previously been in the store, but I will definitely be back in soon!
Very helpful staff and great selection of bike gear!
Service, staff and experience was great. I cleaned up an old bike and excited to get back on the road.
I love your staff. Everyone is so friendly and helpful--not at ALL like most bike shops. Very happy to have found you!
Transparency. Qualified team. No hard sell.
Friendly and knowledgeable staff. Competitive prices.
I had been to several bike shops trying to figure out the problem with my bike and Tom took one look at it and knew exactly what was wrong. He made several phone calls to find the part and had it shipped and and within a few days my bike was fixed. Everyone in the shop is very knowledgeable and friendly. I have a new bike shop!