based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You are right on the W & OD Trail and are so convenient to get to. Everyone is very helpful and always willing to take the time to talk with you about whatever you need. Great place!!
Quick turn around on repairs
very friendly staff, a great collection and cool environment
Very professional and reasonable service. Mechanics were very knowledgeable and were able to quickly find out and point the cause of suspected rear hub vibration in my rear wheel was because of bad tire bead.
Always getting me what I need. Cleaning and servicing my bike
Excellent staff! Was in and out in record time with a new bike!
Did not have bike ready on time and provided very fair discount to make up for delay.
Bill was awesome! I definitely recommend a bike fit with him.
Very helpful, second bike purchased.
top notch service
Quality gear and knowledgeable staff!
Finally, a bicycle store and bike techs that pay attention to detail. I love my tune-up. Thanks!
Everyone at the shop is so nice and helpful. Even if you’re not buying anything there, they take care of you and make sure all your questions are answered
I love that there's a variety of supplies, and the staff is very knowledgeable and helpful.
Marc was exceptional. He and other staff spent a significant amount of time with me helping a newbie understand how the Trek Domane SL 5 works, making sure I was on the right size bike, learning how to clip in and out of pedal clips, sizing and configuring it to me, and analyzing how I sat on the bike to get it configured to the proper angles. This is my first road bike. So, I have a lot to learn and hope to put a lot of miles on it. The Bike Lane had the bike I was looking for in stock and my experience with the staff and services I received staff was exceptional. Great to be a customer of an exceptional small business that delivers true quality!
Friendly and knowledgeable people. Inventory is quite lacking though.
Appreciated the quick and reasonably priced service. LOVE the brewery. I’m a frequent visitor to the brewery, but this was the first time using the bike services. Will definitely be back when I need more work on my bike - or when I need to buy a new one.
Friendly and knowledgeable staff!
Great customer service.
Super intelligent and if you're a beginner to biking the staff really helps inform you on how it all works. Great staff and they really welcome you into the biking community
Friendly, customer focused and have the best bear in the universe.
Knowledgeable and friendly staff.
The staff is very friendly, and easy to work with.
great selection, great customer service.
Everyone was extremely professional and courteous.
Appreciate the time spent making sure bike was correct for me. Knowledgeable staff.
Very friendly and knowledgeable staff - and you can enjoy high quality coffee (or beer) while checking out the well assorted store
Professional & polite demeanor of the staff
Local, friendly, knowledgeable.
Simply the best bike shop!