based on 4848 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Make sure to keep your words. Thanks
Knowledge and expertise. Customer service. Very good selection of products.
Friendly, welcoming, and helpful. Tasty beer. Can't wait to come back!
Awesome helpful friendly knowledgeable staff!
Fun, well-organized shop with a welcoming atmosphere.
And …. the BEST service department I have ever known. Richard and the team are talented, helpful and just wonderful.
Quality service family feel no high pressure sales.
The staff was friendly and informative, and I liked the fact that there was a large group forming outside the store for some sort of ride (I assume the store is involved in the community).
Great service great product. Just didn’t like the mask request. Leave the choice up to the customer!
Every time I visit The Bike Lane, it's like I know everyone, everybody is super friendly and helpful!
Great people, great service.
Very knowledgeable and helpful employees who tried to find the best solution for me and not just what would make the store the most money.
Easy access.
Knowledgeable/helpful staff.
The people that work there are very helpful and friendly.
Quality of bikes they offer, and very friendly knowledged staff. We highly recommend Bike Lane in Reston.
Excellent customer service!
Friendly staff and great service. They identified problem with shifting, worked warranty issue with manufacturer, and replaced part in a very short timeframe. Very impressed!
Great people working there.
Great Shop
Great Beer
Great Coffee
Great People
I recommend Bike Lane to every rider,
Mtbman
Great service a d products
Always friendly and helpful with great service.
Great people, great shop.
I love this place!!! I have bought three bikes here. Top quality products & friendly staff
Best service department for anything your bike could need
I placed an order on 8/31 - it is now 9/8 and I am STiLL waiting for it to ship.
Tho people have been VERY helpful when corresponding I find it hard to believe that it is taking over a week to get the order shipped.
The team especially Tom was very helpful!
Friendly people, and the staff works with you to meet your individual needs.
Great service and folks who know what they are talking about
I was given an estimate of $30 to replace a spoke, and when I came to pick it up I was told the cost would be $50. This is almost twice the original estimate. When I questioned the charge, the cost was dropped back to $30, which shows me that the attempt to get $50 from me was simply price gouging. I will not be coming back, and would not recommend Bike Lane.
I liked the team effort to make sure my answers were addressed. I also like that I get a text message when the bike is ready. Everything went smoothly. Thanks!
Elliot and John were fantastic! Friendly, helpful and patient no matter what we asked for. They helped us order a kids bike with all the "trimmings". They made the process easy and a pleasure! Thank you!
Friendly, knowledgable and attentive staff, even when crowded.
I only purchase Gift cards for my son-in-law, Scott, who likes the Bike Lane.