based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the free adjustments on my bike (fix loose spokes) because I bought the bike there.
Everyone was very helpful and friendly.. especially in preparation for the Lime Connect event. I had not previously been in the store, but I will definitely be back in soon!
Very helpful staff and great selection of bike gear!
Service, staff and experience was great. I cleaned up an old bike and excited to get back on the road.
I love your staff. Everyone is so friendly and helpful--not at ALL like most bike shops. Very happy to have found you!
Transparency. Qualified team. No hard sell.
Friendly and knowledgeable staff. Competitive prices.
Fast, courteous and professional service is the hallmark of Bike Line.
Great place great staff
Nearly, convenient.
Friendly, knowledgeable and professional service.
Employees always very helpful n willing to help..
The professionalism and knowledge of the staff made for a great experience.
Variety of jersey fits - it’s great to see a shop stock jerseys for normal size cyclists. I plan to buy one. Great, friendly service
Team members are friendly and helpful. I got parts I needed. I like the bikes and ordered one because the feedback was helpful. Liked the brew pub area, but will have to wait untill next time to try.
Friendly, efficient service
Local company. Great prices. Great service.
The team in Reston was super friendly and thorough! I would definitely come back again. I am recommending them to all of my friends.
I was very happy with my recent visit. Going there I thought I would have to leave my bike to have the pedals replaced under warranty and get a tuneup. Imagine my surprise when the guy picked my bike up, put it in the rack, and was ready to start working on it. I then ran a quick errand to the store, came back, and my bike was ready. The warranty pedals were out of stock, so he offered me a $20 discount on some different pedals, which I accepted. Service was great!
Bill was a fantastic help. Can’t thank him enough!
Great service and great people. Love going there.
Great selection of products and a friendly staff!
Excellent service from a knowledgeable and friendly staff.
Overall very solid experience, most of the staff was very friendly and helpful. I do have to bring it back in though the brakes on my son's bike aren't working (which is the main thing I came in for) which is kind of a hassle - but not enough to stop me from coming back. Overall good experience.
I liked that your staff was very attentive, that they welcomed me when I walked in and provided me with support.
Service department is first rate. They are very helpful and knowledgeable.
Would highly recommend them.
Very clear explanations of options, efficient implementation and follow up.
Quickly available to change out a leaky inner tube and get me back on the trail! And have a mocha to boot!
Great friendly service. Very helpful.
I dealt with the owner years ago and he was great but I ended up buying a bike in another shop. I was fortunate enough to have an opportunity to repay his effort and kindness by purchasing something at the store this time.
I found an available bike on the website for a bike company and confirmed they had it in stock. They agreed to hold it to me for an additional time because I had to drive up from the Hampton roads area. Super graceful and helpful every time I called, quick to respond even on the day off via email that the bike was still there so that I could come up the next morning.
I arrived and they specked out the bike based on my weight. While I waited the owner bought me a cup of coffee at the attached coffee shop/brewery.
We enjoyed some chitchat, I picked up an extra jersey, and left with a gigantic stupid grin on my face! The bike has been awesome and I was really happy to do something for the shop that had always taken care of me when I limped off the trail needing repair.
I’ve been to multiple shops all over the Northern Virginia region and I have to say I’m most impressed with these guys. Very professional, very friendly, and laid-back with lots of great stuff in the shop. Get a cold beer and wait for your new bike to get adjusted, after all it’s New Bike Day!