based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service department is first rate. They are very helpful and knowledgeable.
Would highly recommend them.
Very clear explanations of options, efficient implementation and follow up.
Quickly available to change out a leaky inner tube and get me back on the trail! And have a mocha to boot!
Great friendly service. Very helpful.
Always great and helpful staff.
Tom was friendly, helpful and straight forward with the facts.
Appreciate the sincerity.
Quick and selection
Quality
I love how they take of small problems for free
Fast, friendly, and done well.
Friendly helpful staff
The mechanics are fantastic and have always been able to help me out when I break things
I especially like working with Bill Hellwig, but, when I am in the store, everyone seems very knowledgeable, friendly and helpful.
Todd and his staff are very knowledgeable. They are always there to help and it’s a feel good place.
Had the rear shifter cable replaced. Was done very quickly and the results were perfect
I feel like I can trust the guys at Bike Lane to give me good advice and fair service.
Great service, cool place
Very knowledgeable and personable staff . I've been riding 30+ years. Spoke to Mark (manager) about gravel bikes and he knows his stuff, and also what matters vs. trends.
Service and sales at The Bike Lane have always been very knowledgeable and helpful. Thank you.
Awesome service and people
I love the store and I enjoy that I know most the folks there but I’d keep the recommendation for serious riders only.
Unfortunately the repair didn’t work. After I rode the bike for about 5 miles, the the pedals started wobbling again the bottom bracket, just like before.
I don’t think the original tech listened to me when I told him that one of the threads was stripped, rather than a locknut just needing to be installed.
Can you please send somebody to pick up this bike for proper repair? I don’t have time for these repeat visits.
Friendly, professional and their service folks are super helpful 😎
Great service!
Very friendly service, thank you!
Service tram was great.
Nice knowledgeable and Curtiss people
Excellent place with folks who are highly knowledgable and passionate for where they work.
I ignorantly stopped over on Monday when you guys were closed. But some folks were there and helped me out anyway. I got a chance to see your Reston store with nobody in it and got my bike back a day later.
Not only that, the mechanic did a very good job of working with what I had and made it better without overwhelming me with replacements.
I liked that your staff was very attentive, that they welcomed me when I walked in and provided me with support.