based on 5101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I came in on Saturday, and it was my first ever visit to the store. I hadn't biked in years and decided to tow my 27 lb 2.5 yr old in a chariot using our neighbors bike. (it was a great workout and enthused me to want to buy my own bike) I am somewhat fit, but was quite exhausted and hot when I arrived. Despite leaving at 5pm, I arrived at 5:40pm and was promptly greeted by almost every person in the store.
The store has a very relaxed, welcoming vibe. (I have worked in retail, F&B for a good part of my 42 yr old life and have always been in a customer service role). Mark was the team member who helped me and my daughter. We needed to get our neighbors bike and chariot tuned, buy helmets, bells, and tire repair kits.
My daughter, Madeleine, was fussy and I was tired. Mark made getting what we need not only easy, but personable and caring. Madeleine did not want to try on the helmet, so I bribed her with letting her pick out a Luna bar. Thank goodness they were there! Mark stayed past 6pm to put some air in our tires and help me get Madeleine back in the chariot. We didn't have space for one of the helmets so he kept it at the store and we picked it up the next day. What a stellar customer experience Mark gave us! I hope he gets a bonus :)
I am very happy with my purchases and will continue to use Bike Lane for any applicable needs. Thank you! (PS We did return on Sunday with my husband and really enjoyed the brewery and outdoor area.)
Always a great experience!
BL has EXCELLENT customer support and stands behind the products they sell. I'm really sorry they're no longer in the Springfield area. They're too far for me to visit on a regular basis, which is something I used to do. Miss them.
Staff is knowledgeable and enthusiastic about bikes
Marc is awesome! He did a great job of assisting me with purchasing first bike! Had a great experience and this will definitely be my go-to shop.
Friendly knowledgeable staff. Fast service. Snacks on site
Friendly and speedy!
Everything
Experienced staff who know the products and how to perform maintenance and builds.
Great service, I really like the guys and gals at the shop, they are very professional and knowledgeable. Thanks
Customer service was outstanding. Very strong sense of community both locally and in the cycling community.
Friendly, helpful staff
You’re a great company and have mastered personal touch. Although I wish you were still in the Town Center, I am a huge fan of the entire Bike Lane vibe.
Access on Sunday, and on W&OD. Military discount. Knowledgeable staff, Accessories on hand. Bikes I wanted - Checkpoint and Verve plus 2.
locally owned business with friendly and knowledgeable service
very friendly and knowledgable
On Aug 20 th the day of my visit. I was asked to wear a mask even though the state of VA does not required the wearing of masks while in doors. I didn’t have one but was still let in after being told I should have one on. While I was being helped I noticed several employees who were helping other customers and not wearing masks. After leaving the store I saw another employee (possible the owner) assist a parent in shamming his son to wear a mask before entering the store. If your going to require mask then put up a sign other wise let people make there own choices. I would never recommend a place to someone after see how device that place is.
Quick and easy Serivce, and there was beer!
A+ customer service. Bought a new bike there this weekend and it was a delight. Thanks, Bike Lane team
Professional sale staff.
Great service. Everything is working so well. Thank you!
You value your customers highly. You provide swift, service and you listen to you costumers.
Greatly appreciated.
Name removed
Great place to purchase and service road bikes, along with cycling gear. Everyone is knowledgeable and extremely friendly. I also like the fact that you can stop in at anytime for a home made brewski. Thanks to Todd, Marc, Elliott and Tom, who have helped me in the past, as well as one of the service guys (forgot to ask name). I purchased a Trek FX 3 last November and could not be more happy with its performance!
Tuneup service was quick and done well. Thanks.
They're honest and committed.
The store has great products - brands and environment. Excellent staff, helped me find my new bike and navigated through the process.
The staff is outstanding
Personable, service, prices, beer.
Exceptional customer service and product availability.
Awesome bike shop