based on 5036 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bill and Kim were excellent in handling my bike fitting. Thanks for a fun and informative afternoon.
First, your product are top of the line, I bought a Trek 520 and then all Bontrager accessories. It’s a brand you can trust and which they stand behind.
Second, the service, is not only excellent, I would say it beats out all competition in the Washington DC metro area. They truly are there to provide a service to everyone who walks in the door. All of their employees ride, even the owner who is on site.
You can’t beat The Bike Lane. I won’t go anywhere else. They have earned my trust.
Warm environment and very professional staff. They know how to go the job well and how to interact with customers👍👍👍
Associates are very knowledgeable and friendly. Peter was extremely helpful and constantly helped us always.
Appreciate you Help and professionalism PETER.
Be clearer about charges for service work when the bike is dropped off.
The bike service is fast and on point! This is your friendly neighborhood bike shop that you want to hang out in all day. And then beer is great!
Customer service was excellent and staff was very friendly and knowledgeable
Always great service and the bike techs don't make me feel like a dummy for not being a big gear head. I like to ride and I like other people to work on my bike. :-) Thanks for the awesome service again.
I have always had great service from Todd and his crew. I get my bikes back as promised on time and correctly fixed. Best part about Reston store is you have have some amazing beer while you wait.
Friendly and useful staff. Been a customer for years, albeit a small one. The old group ride was cool, too.
Very friendly service, well-stocked and knowledgeable.
Quick service and all issues were resolved. I live in Springfield and traveled to Reston because Derrick is the best mechanic I have ever met.
Great sales assistance fitting my daughter’s helmet. Couldn’t be happier.
Knowledgeable staff. They helped me pick out the right bike for my needs, at the right price. Friendly and helpful without being pushy. This was the third bike shop I went to before purchasing a bike. Glad I checked out this one last store before ordering online (I’d much rather buy a bike in person) - I was about to give up until I stopped by this place. Keep up the good work. I know where I’ll go again for my bike needs!
Personal attention from the staff
Crew is very professional, knowledgeable and friendly! Love talking to the owner, great stories. Always use them for anything I need done on my bikes.
Knowledgeable, friendly service!
Staff always very helpful. Good selection of products.
Good selection
I appreciate that you sell used bikes, which is especially useful for kids’ bikes. Sales staff is knowledgeable.
Friendly and knowledgeable staff.
Mark was an excellent salesperson.
Patient, knowledgeable, engaged & professional.
He was genuinely happy to work with me when selecting a helmet.
Quick and friendly service. Clean and bright store.
Of course, you folks are awesome!
Helpful staff, quick service
Bike rides and BREAKS so much better now!
Thanks you!
Friendly and very community oriented bike shop.
It is a comfortable friendly place with people who are interested in people and people who are helpful.
I've been buying bikes (and having them serviced) at TBL for years now and I always feel taken care of. Most recently I realized there was a craftsmanship issue with the frame of my Felt road bike where the chain stays were uneven! Yikes. Richard took the time to (persistently) follow up with Felt to get the frame warrantied and the process expedited because I was going on my first bike trip in a matter of days. The frame arrived quickly and Richard rebuilt my bike the same day. I couldn't be any happier. You have a great thing going at TBL. Keep it up!
People are the best