based on 4853 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Richard fro. The service department is awesome and knows bikes. Will highly recommend.
We have been going to The Bike Lane in Springfield for years, and we have always been happy to support that local business. However, our most recent visit was substandard… Beginning with the service technician who checked us in —she seemed like she could not be bothered. Then we were supposed to get an email detailing recommended service on both bikes… That email didn’t come until we asked for it three days later. Not sure what’s changed at that location, but it’s not trending in the right direction.
Very professional and engaging, friendly staff
Great service!
Service oriented. Extremely helpful staff.
The Bike Lane is all about meeting customer needs...not selling you something you don’t need or want! This is my “go to” bike store and has been for well over 10 years now.
The service team was friendly and knowledgeable. Delivered when promised. I will return if I need anything else for my bike.
Great product but more importantly staff know the product.
Great customer service and honesty.
They were friendly and helpful when I needed to purchase a gift, and I love that they host the kids rides and offer post-ride refreshments ;) Definitely would recommend to my friends!
Friendliness and helpfulness.
Outstanding service from Tom in the bike repair area.
Products and staff are both awesome!
Friendly service.
local company with good service.
Knowledgeable, professional, friendly. You listen and focus on what my requests are, on what recent riding experiences I tell you about. You are running a true team.
Knowledgeable, friendly, helpful staff.
Great guys! Great service!
Just wish they were open more hours.
Excellent and quick service!
Very helpful and friendly. Took care of my maintenance issue very fast. Plan to go back with any future needs.
prompt and friendly
I was impressed with my bike service. I went in thinking I needed a tune up and new tires, but after an honest assessment, I walked out of there with 4 new tires installed and brakes tightened in under 24 hours! The prices were at industry standard but the service was superior.
They did excellent work fixing my bicycle and it was delivered on time. I have been a customer of the bike lane for years starting with the Burke/Springfield store. All my bikes through the years are from the bike lane. This was my first experience with the Reston store and they exceeded my expectations.
The staff is great there. The young man who helped me was awesome.
Great service for online ordering especially that I live on the other side of the country. They emailed me after I submitted to ensure that I was getting myself that right part. That is top notch service
Great customer service and reasonable price
I had great service with bike lane.
Bill was outstanding! Super helpful and dedicated professional. The service team also helped me out to get my rear derailleur running smoothly again. Went out for a ride last night after my fitting and the bike is a world a diff. Rinds so well and fits like a glove. Kudos to the whole team!
quick and easy
great selection and really fast service for my trek pedal recall. thank you!