based on 4911 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Trusted recommendations- Bike now rides amazing
Friendly, helpful people. Love my Trek bike!
The Bike Lane maintenance shop is great and always to my bike there to get fixed.
The staff were very curteous, the prices were fair, and all my questions were answered in a straightforward manner! Will return for future service needs and recommend to friends.
Easy to understand services.
I got prompt friendly service that was of good quality.
Friendly, efficient service. Great bike store.
Team members are always helpful. A minor adjustment by an expert made my bike spin wonderfully.
Good quality and timely service
Very friendly and knowledgeable salesman
Friendly and very helpful service.
Excellent service
You are nearby and have good service on bicycles.
Friendly, helpful, knowledgeable staff, and high quality bikes and components.
Professional
Courteous
Convenience of store location and store hours. Quality products, and helpful staff.
Staff is always friendly and helpful!
Thanks, Todd!
The Bike Lane's service is both prompt and thorough - attributes rarely seen elsewhere.
Steve Y
Be more customer oriented
Richard. Tom and the other guys in the service dept are all great!
Friendly, informed personel. Parts I needed were in stock at a reasonable price.
You all have been so helpful from the very start of us wanting to get bikes! Your kindness, expertise, and patience were top notch! Thank you for all that you do and continue to do!
large service staff, did work while i waited, very satisfied, quality & service.
Good team. Folks there to quickly help with questions, test ride and preparing the bike for purchase.
Friendly call from store to confirm my order was ready.
Bike lane Reston has an extremely helpful staff and some of the best selection around. I would highly recommend you next bike purchase with them. We are returning customers and plan on always checking bike lane Reston first when shopping for a new bike.
Informative, friendly, professional, helpful and never pushy about making a sale.
People selling bikes who know about bikes. Local vibe.
Wonderful products and even better service!