based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service - very patient and thorough. I had to drive almost an hour to get to the shop but was pleased with their friendly and professional service.
Friendly service and priced right.
The best customer service from a bike shop that I have ever attended. They actually strive and care about delivering excellent repair service. They also are very knowledgeable about all things bikes and are patient with novices.
Just wanted to relay my experience today when I got out to Reston to pick up the bike. I got there around 11:30 am. And the guy at the front desk was a little confused why I was there, but eventually found the bike. Yay.
I took it outside to test drive it before heading back to Maryland and that is when I discovered that the battery was fully drained and not charged. I asked the guy at the front if he would charge it up for me so that I could make sure it was ok before leaving. He went in to charge it.
On the bike, I noticed that the brakes (both front and back) were not tight enough and that there was a funny sound coming from the front brakes. I took the bike inside and the guy at the front said that ’they’ would take a look and that we could hang out at the coffee bar until then.
I sat down at the coffee bar and waited. There were 3 guys standing around talking, of which I thought that at least one was a customer. After about 10 min, they wrapped up their conversation and the one guy finally went over and asked, if the bike sitting there was mine. Indeed it was. I told him about the brakes and he took it to the back to take a look.
He brought it back out and then I took it outside again to see if all was good. The sound from the front brakes was still happening. So I went back inside to ask the guy if he could come out and take a ride so that he could hear what I heard. He came out, took it around the parking lot then said that he couldn’t hear anything.
I then, asked him to ride it while I ran beside him and asked him to press the front brakes. So he did. And the sound happened and he said that it was normal and that if i wanted to upgrade to better brakes that would take care of the problem, he also tried to explain to me that I was hearing the noise from the front and not the back because of the way sound travels. OMG.
I then went in to get the battery that was charging. Put the battery on and all worked, so I left with the bike.
To be honest. This was my first time shopping and visiting your bike shop and I cannot say that I would ever return. Reasons:
1. Why was the bike not ready, battery charged and adjustments made when I came to pick it up?
2. You all had like 7 folks working in there and not one person was helpful with getting the bike, explaining the bike (battery, etc). No explanation of warranty or tune ups. I even had to ask for the manual and charger myself before I left as that was not presented to me.
3. I got there at 11:30 am and headed back one hour later. Why was picking up the bike so difficult and time consuming? I took time off of work to head over to Virginia from Maryland thinking it would take all of 20 min to check out the bike, get the run-through of how it works (which I never got) and then head home.
Quick, friendly service
The staff is very friendly and technicians know there jobs. They know how to fix your bike.
I took my bike in for a tune up and was assisted by Thomas S. He was very helpful and knowledgeable.
My bike was ready earlier than promised and I was thrilled. I would definitely recommend the shop and if I decide to buy a new bike I will buy it there.
Very helpful
Everyone is very friendly and helpful. I’m sure we’ll continue to be lifelong customers.
LBS - what else is there?!
Staff are attentive, knowledgeable and friendly.
The Bike Lane is always prompt with repairs and recommendations for service. We bring all of our bikes to the Bike Lane and I would not go anywhere else.
We brought my son's bike in on Saturday May 15 for what seemed like minor repairs, both disc brakes rubbing and front shifter having problems. First repair visit to your place
Repair guy diagnosed it and said it needs a cable and brake rotor. He said it should be ready by Monday or Tuesday, that's 3 to 4 days. Fine. My son needs bike by this Saturday May 22, so it worked out fine.
I called Wednesday and guy on phone says normally repair guys will call when it's done ,kind of pissy attitude but he would check. I said ok we didn't get a call/text but just wanted to check in bc we were told Mon or Tuesday. Then he told us it won't be ready til June 2nd. Long after we were told. Guy on phone didn't seem to care, didn't apologize about any miscommunication, etc..My son still needs bike for Saturday. I get that it's a busy time of year and we dont any expect special treatment and would totally understand, but the fact we were told 3 to 4 days was obviously not true and the "who really cares" attitude of phone guy just was a turnoff. Then when we came to get the bike, it took a long time to find since it was stashed way back in a closet and no one could find it. Another bad feeling we got from your place. There are a lot of options out there and we have shopped there before so going forward , not sure how much business we will do there.
Really friendly staff and lots of good products.
They had what I wanted. Staff was really nice and knowledgeable.
Knowledgeable employees and convenient location. Lifetime maintenance.
Always seems to have the bike product I need. Also very friendly and knowledgeable staff. My go-to LBS.
You go out of your way to make people feel at home, safe, and happy. You care about others in the joys of bike riding.
Excellent customer service and friendly staff
Friendly knowledgeable associates
Everything
Service is both friendly and great
Wonderful customer service!
Good selection and prices.
Friendly, knowledgeable staff
Fast, fair and efficient.
Great customer service
Really good vibe at the store. Mark was so informative and helpful
Everything! Great family owned local shop
You’re local, friendly, knowledgeable, non pressured selling and unpretentious